Field Service Representative Iii

Date: Apr 14, 2025
- Location: Rutherford, NSW, AU, 2320
- Req ID: 32780
- Onsite or Remote: Onsite Position

**Overview**:
Komatsu Mining Technologies are on the hunt for an underground mechanical development service technician to support our customers in the Hunter Valley and Mudgee regions.

How you plan your week will depend on where you call home. You may be travelling to site and staying a few nights per week or driving daily to site if you live more locally to our customer sites.

You’ll have the autonomy to plan your week according to your customer’s requirements. Don’t worry, first we ensure you have everything you need for success by providing you an extensive onboarding program and classroom-based product training at our training centre of excellence.

**What’s on offer?**
- Full time Monday to Friday permanent position.
- Impressive salary + super for 38-hour week.
- Overtime paid after 8-hour shift.
- Coal LSL.
- Fully maintained service vehicle + fuel to take home.
- Annual bonus based on up to 5% of your base salary.
- Real learning and development opportunities including but not limited to roles in leadership, project management, account management & sales.
- Ability to purchase up to 10 additional annual leave days per annum.
- 12 weeks paid primary carer parental leave.
- Access to discounts at over 400 different retailers Australia wide.

**About you**:
You’re looking for a Monday to Friday gig. You’ll live in a location that’s a comfortable drive to Mudgee and Narrabri.

You have an eye for detail and a passion for quality. You have a great attitude, a dedication to customer satisfaction and believe that safety is paramount to everything you do.

You’re in it for the long haul. Your next move is a career move as you set out to achieve big things. You’re looking for personal development and career advancement opportunities.

Contributing to an enviable culture and being part of a team that is friendly, supportive, and inclusive is the only environment for you.

This is a genuine opportunity offering a career path into sales, account management, project management & leadership with a global OEM.

**You'll bring**:

- Mechanical Trade Qualification.
- Experience working underground with development mining equipment.
- Strong problem-solving and diagnostic skills.
- Ability to work in an autonomous role.

**Key job responsibilities**:

- Provide customers with pro-active advice and support
- Facilitate flawless start-up of development machines.
- Support engineering and be directly involved with machine commissioning.
- Provide advanced technical support for development equipment in the field.
- Coordinate new product field trials and document results including any opportunities for product enhancement.
- Collate field data and evidence for Root Cause Analysis (RCA) activities for major failures and unresolved reliability issues.
- Engage with key stakeholders to identify opportunities to offer solutions for customer needs.

**Komatsu benefits**:

- 12 weeks paid primary career parental leave.
- Ability to purchase up to 10 additional annual leave days per annum.
- Access to discounts at over 400 different retailers Australia wide.
- Discounts on Apple, Dell, Lenovo and Microsoft products
- Employee Referral Program offering a bonus of up to $3,000 for specific roles.
- Discounted corporate rates with HCF and a comprehensive Employee Assistance Program with total wellbeing solution provider Hunterlink.
- Discounts with Toyota & Orix.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.