Assistant Front Office Manager

**Job Number** 22146714

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

The Assistant Front Office Manager is responsible together with the FOM for the smooth co-ordination and supervision of the entire Front Office area, including Front Desk, Guest Services and Concierge. The Assistant Front Office Manager can make business decisions for the unit, taking into account the Hotel's philosophies, policies, standards and procedures and is responsible for both the day to day running and longer term strategic development of the Department.

**KEY RESPONSIBILIES**

**_General Requirements_**
- Lead the Department in establishing specific and measurable goals covering all aspects of the Departments operation, devising and implementing action plans for their achievement.
- Preparation of internal administration documents on a timely basis, correspondence, record keeping, direct purchasing and the establishment and maintenance of par levels as appropriate
- Drawing upon the assistance of the Human Resources Department, and in the area of multi skilling and development planning, together with the Front Office Manager you will be held accountable for the effective management, in accordance with Hotel policies and philosophies, of staff at each level.
- Responsibility for effective recruitment, training and development, certification, performance evaluation, turnover reduction and optimization of productivity through efficient work practices and staff rostering.
- Support and reward staff innovation.
- Maintain open communication with peers, superiors, and subordinates at all times.
- Analysis and report preparation will include, but not be limited to, preparation and understanding profit and loss statements, Opex, capital expenditure proposals and understanding and explanation bf “variations between forecasts and results.
- Co-ordination of all aspects of the departments operation to ensure that the services of the Department are
- delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with the Brand standards and procedures.
- Analyze and respond to guest feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance.
- Develop and implement strategies to minimize absenteeism and to manage occupational health & safety issues.
- Responsible for the day to day management of Associates working in the Department.
- Adhere to and Promote the Marriott Standards
- Demonstrate clear behaviours and management style that align to the Property Service Culture Standards, the Marriott Journey and Brand Core values.
- Effectively implement and support all Marriott related programs.
- Ensure 100% compliance with all local Legislation.
- Together with the FOM - Responsibility for effective recruitment, training and development, certification, performance evaluation, turnover reduction and optimization of productivity through efficient work practices and staff rostering.
- Be well versed and knowledgeable of Property's Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
- Co-ordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with Brand's standards and procedures.
- Analyze and respond to guest feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance in line with Brand Standards.
- Develop and implement strategies to minimize absenteeism and to manage occupational health & safety issues.
- Comply with and abide by all hotel polices and procedure and information as outlined in Associate handbook
- Comply with Marriott International’s Code of Business Conduct and Ethics and the Policy against Insider trading at all times.
- To work as and where directed by Management plus follow all reasonable requests
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests thr