Insurance and Claims Administrator

Description

The Insurance & Claims Administrator is responsible for providing end to end insurance and claims management and advice in the assessment of claims, whilst also contributing to development of procedures and work practices within the broader Insurance team.

Job Responsibilities:
Below are the key responsibilities of this position. Although these are the specific duties outlined, there will be occasions where other duties will be required to be undertaken to assist the business in delivering services or enhancing our internal operations.

General:

- Ensure all insurance claims and underwriting requests are processed and followed through to completion in accordance with Fund rules.
- Process insurance correspondence within relevant service standards.
- Ensure regular progress reports in respect to any claims and underwriting are received from the Insurer.
- Respond to all member and client enquiries and requests in accordance with legislative and Fund requirements.
- Prepare the necessary insurance reporting to the Client Fund within the agreed timeframe.
- Prepare recommendations/claim submissions to the Client Fund and enact on the Trustee decision/determination.
- Payment of member benefits following Trustee approval, in line with current taxation requirements.
- Maintain records of insurance claims paid and/or rejected including details of type of claim, date received, medical condition, date paid etc.
- In collaboration with the Insurance and Client Services Manager, manage the relationship with the Funds’ insurers (if required) and ensure Insurance fees are reconciled and remitted to the Insurer.
- Responsible for understanding and monitoring individual Fund insurance policies
- Manage the Fund insurance related complaints letters and/or incidents
- Ensure that administration procedures and process are reviewed on an annual basis to ensure accuracy
- Drive continuous improvement initiatives to improve overall quality, efficiency, productivity and client experience.
- Participate in training programs, including technical reading, to increase knowledge of superannuation and insurance.

Qualifications, Skills & Experience
- Formal qualifications and/or degree in a relevant field Business, Superannuation, Financial Services).
- RG146 qualifications.
- 3+ years of Superannuation and/or Financial Services experience.
- Strong time management and prioritisation skills to ensure important tasks and deadlines are adhered to.
- Strong problem solving and analytical skills with the ability to think strategically and make objective judgements.
- Excellent interpersonal skills with the ability to maintain effective relationships with all stakeholders and communicate outcomes.

About our Company

Apex Group Ltd., established in Bermuda in 2003, is a global financial services provider. With 85 offices in 42 countries worldwide and over 10,000 employees. Apex delivers an extensive range of services to asset managers, capital markets, private clients and family offices. The Group has continually improved and evolved its capabilities to offer a single-source solution through establishing the broadest range of services in the industry; including fund services, digital onboarding and bank accounts, depositary, custody and super ManCo services, business services including HR and Payroll and a pioneering ESG Ratings and Advisory service for private companies.

Apex Group includes FundRock, LRI and European Depositary Bank.

Additional Information:
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.