Community Manager
1 week ago
**Company Description**:
We believe that creativity is the most powerful asset in business today.
Our ability to create fresh, original, disruptive, transformative ideas comes from a deep understanding of human behaviour. It’s what we bring to every business problem.
We call it HumanKind thinking. It’s not about customers or consumers; we start with people and their behaviour. And we use all our intelligence, design thinking, digital innovation, and customer experience capabilities to shape that thinking into behaviour and business-changing solutions.
As a Community Manager, you will be the social voice for a group of brands and be a pro at fostering conversations with customers across different platforms. You love words and love to have a bit of pun with them. You know when to drop an emoji, meme, or GIF and when short and sharp is best. You want to create award-winning work and know that doing this means being all over social trends, being tapped into culture, and knowing all the secrets when it comes to platform functionality.
**You'll spend your regular day-to-day**:
- Engaging and building online communities, including crisis management.
- Delivering insights-based reporting on creative performance and audience behaviour.
- Uploading organic (Facebook, Instagram, and YouTube) and paid content (Creative Hub).
- Managing reactive content approvals with clients.
- Acting as a social expert within the agency and contributing to our culture of creativity with social-first thinking.
- Conducting deep dives into cultural trends, platform and category audits, and research into different audience and platform behaviours.
**The person we’re looking for brings**:
- A love of social, including commonly used and emerging platforms
- Can keep up with social audiences with speed and wit
- Effective at project management, with an ability to self-manage and prioritize multiple project deadlines by making smart, fast decisions
- Strong attention to detail and commitment to high quality execution
- Top-notch written and verbal communication skills
- Critical thinking and problem-solving abilities
- Works well both within a team and independently
**Qualifications**:
- 2+ years of social media experience at either an agency or publisher
- Proficient knowledge and experience across all social platforms including Facebook, Instagram, Twitter, TikTok, Snapchat, Twitch and Reddit
- Crisis management and managing/growing online social communities
- Developing social media reports using 3rd party monitoring and reporting tools (Netbase, Google Data Studio etc.)
**Additional Information**:
Be a part of the Publicis Groupe family one of the world’s most progressive and dynamic modern communications businesses enjoying all the perks that come with our network offering:
- Work with a diverse team where we value all the benefits of harnessing differences for our people, our clients and our business.
- A committed Diversity and Inclusion and Belonging strategy driven through our Viva Women, Égalité and First Peoples RAP (reconciliation action plan) programs
- Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year
- A creative, fun and rewarding office environment backed up by our Publicis Liberté flexibility approach “working your way, with us”
- Access to employee benefits including -wellness programmes, learning and development opportunities, network events
- Confidential 24-hour support via our employee assistance programme
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