Food & Beverage Supervisor

1 day ago

Caroline Springs, Australia Oscars Group Full time

**About the Group**:
**Oscars Group** is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney’s Inner West. Now one of the largest privately owned hospitality groups in Australia, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.

**About the Venue**:
At **WestWaters**we are dedicated to creating a hospitality environment that brings our local community together with good food, drink and company. Putting people at the heart of everything we do. Located along the banks of Lake Caroline in Caroline Springs, this multi-faceted hospitality complex includes a Saige Bistro, Ruck & Rover Sports Bar, Miss Caroline Bar, over 600 m2 of event spaces, an extensive gaming room in Victoria’s top 15 and Mercure Caroline Springs. WestWaters is both an employer of choice and the destination for entertainment, celebration and catching up in Melbourne’s west.

**About the Role**:
We’re in search of a passionate and people-focused **Food & Beverage Supervisor** to join the team at **Saige Bistro**within WestWaters Hotel. To start, this role will be offered on a Casual basis. You will be responsible for supporting the Restaurant & Events Manager both in the restaurant as well as within conferencing and events, leading and inspiring the team while providing an exceptional product for our guests. This is a great opportunity to help drive the success of our venue and to uphold high standards of service in a leadership role.

**Key Responsibilities**:

- Managing and supervising staff members, including training, scheduling, and providing direction to maintain high standards of customer service
- Ensuring compliance with health and safety regulations, as well as hotel policies and procedures
- Assisting in the creation and implementation of strategies to enhance sales and guest satisfaction
- Interacting with customers to ensure the best possible experience and handling any concerns or complaints in a professional and efficient manner
- Assisting with stocktakes and ordering of food/beverage for the restaurant and conference & events
- Collaborating with the management team to develop and maintain a positive working environment

**About You**:

- Strong background in food & beverage leadership, hotel/hospitality experience highly regarded
- Like to be ‘hands on’ and have the ability to work in a high-volume venue
- Ability to guide and mentor a diverse team
- Exceptional communication and customer relations skills
- Strong problem-solving ability and able to adapt in the moment
- Hold current RSA qualification
- Flexibility to work evenings, weekends, and holidays as needed

**Benefits**:

- FREE Onsite Parking
- Internal and external training and development opportunities including an online training platform
- Career development opportunities within Oscars Group across 45+ amazing venues
- Mentoring from a strong team of hospitality professionals
- Employee Assistance Program
- Reward and recognition programs

**Job Type**: Casual

Pay: $37.35 - $44.82 per hour

Schedule:

- Rotating roster

**Experience**:

- Supervising: 1 year (preferred)
- Hospitality: 1 year (preferred)

Licence/Certification:

- RSA (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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