Food & Beverage Attendant

3 days ago

Caroline Springs, Australia Oscars Group Full time

**About Us**:
**Oscars Group** is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Now one of Australia’s largest privately owned hospitality groups, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.

**About the Venue**:
At **WestWaters**we are dedicated to creating a hospitality environment that brings our local community together with good food, drink and company. Putting people at the heart of everything we do. Located along the banks of Lake Caroline in Caroline Springs, this multi-faceted hospitality complex includes a Saige Bistro, Ruck & Rover Sports Bar, Miss Caroline Bar, over 600 m2 of event spaces, an extensive gaming room in Victoria’s top 15 and Mercure Caroline Springs. WestWaters is both an employer of choice and the destination for entertainment, celebration and catching up in Melbourne’s west.

**About the Role**:
We are seeking enthusiastic **Casual Food and Beverage Attendants** to join our team and play a key role in ensuring the success of our venue. As a member of our team, you will be responsible for delivering exceptional service to our guests across all food and beverage areas. This position offers an excellent opportunity for both experienced food and beverage attendants and individuals interested in starting their career in the hospitality industry. We provide full training and pathways for career progression for those who demonstrate dedication and commitment to their role.

**Responsibilities**:

- Greeting and seating customers in a professional and friendly manner.
- Presenting menus and providing recommendations to guests.
- Taking orders and serving food and beverages promptly and accurately.
- Anticipating customer needs and ensuring their satisfaction throughout their experience.
- Handling inquiries, concerns, and special requests.
- Processing payments and operating the POS system effectively.
- Collaborating with team members to maintain a smooth flow of service.

**About You**:

- Previous experience in a similar role
- Strong customer service skills with a warm and approachable demeanour
- Excellent communication and interpersonal abilities
- Ability to work effectively in a fast-paced environment
- Attention to detail and a proactive attitude
- Responsible Service of Alcohol (RSA) certificate is essential, RCG certificate is highly preferred
- Flexibility to work various shifts, including weekends and holidays
- Fluent in English

**Benefits**:

- Oscars Group food & beverage discounts
- FREE Onsite Parking
- Internal and external training and development opportunities including an online training platform
- Career development opportunities within Oscars Group across 45+ amazing venues
- Employee Assistance Program
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs

**Job Type**: Casual

Pay: $32.31 - $38.78 per hour

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Rotating roster
- Weekend availability

**Experience**:

- Food & Beverage Attendant: 1 year (preferred)

Licence/Certification:

- RSA (preferred)
- RCG (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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