Lending Team Lead

Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday - commit to greatness, stay hungry, wow the customer, be good and win together We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

Step inside life at Tyro
- here


About the role:
What you'll do:
Team Leadership & Development:
- Lead, manage, and mentor a high-performing team responsible for merchant loan origination, approval, and servicing.- Foster a collaborative and results-driven culture, encouraging continuous improvement and professional growth within the team.- Set performance targets and track team KPIs, ensuring lending objectives are met.

Lending Strategy & Execution:
- Develop and execute strategies for providing loan products to merchants, ensuring alignment with broader business goals.- Ensure the team effectively cross-sells relevant loan products to eligible merchants, driving revenue and customer satisfaction.- Collaborate with other departments (risk, compliance, sales, etc.) to streamline the loan process and ensure a seamless experience for merchants.

Operational Management:
- Oversee the day-to-day lending operations, ensuring all loans are processed efficiently and in accordance with bank policies, regulations, and best practices.-
- Identify opportunities to improve loan processing times and reduce operational bottlenecks.

Customer Relationships & Loan Advisory:
- Develop and maintain strong relationships with merchant clients, offering expert advice on loan products that best meet their needs.- Provide ongoing support to merchants throughout the loan lifecycle, addressing any concerns or issues promptly.- Resolve escalated client issues and ensure a high level of customer satisfaction and retention.

Risk & Compliance Management:
- Ensure all lending practices comply with relevant regulations, policies, and risk management guidelines.- Monitor loan portfolio performance, identifying trends or issues that may require intervention or adjustment.- Work with the risk and compliance teams to mitigate potential risks associated with merchant lending.

Reporting & Performance Monitoring:
- Prepare regular reports on lending activities, performance metrics, and key outcomes for senior leadership.- Analyse data to assess lending trends, team performance, and the effectiveness of cross-selling efforts.

What you'll bring:
- A proven track record in banking or financial services, with a focus on lending, merchant services, or business loans ideally in a telesales environment.- Strong leadership abilities, with experience managing, motivating, and developing teams to achieve business objectives.- A deep understanding of the lending process, risk management, and regulatory requirements, particularly for merchant lending products.- Proven experience in cross-selling loan products and building lasting relationships with clients.- Ability to make data-driven decisions and resolve complex issues promptly.- Excellent verbal and written communication skills, with the ability to communicate effectively with both internal teams and external clients.- A bachelor’s degree in business, finance, economics, or a related field is preferred. Additional certifications in banking or lending are a plus.
- What’s in it for you?
- We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.
- You’ll also receive:
- A mix of in-office and remote working- Learning and career development opportunities- 16 weeks paid primary carers leave- 12 weeks paid secondary carers leave- Annual team-based volunteer day