Lead Business Lending

3 weeks ago

Sydney, New South Wales, Australia NAB Full time
Overview

Lead Business Lending & Client Services - Sydney role at NAB. Join NAB to apply for the Lead Business Lending & Client Services - Sydney role.


Our values
  • We are empowered to make a positive difference for customers and communities.
  • Everyone is given the opportunity to learn, grow and achieve.
  • Make a genuine difference through the work you do.

Our people are customer obsessed. They prioritize the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.


In the role of a Lead Business Lending & Client Services, you will join the Medfin Customer Delivery Team that's doubling down on winning together


Responsibilities
  • Be responsible for supporting a team of fulfillment-based specialists to drive positive customer outcomes by supporting our front-line colleagues.
  • Organisation and allocation of workflows into the Business Lending & Client Services Queues.
  • Generate loan documentation and process settlements and payments.
  • Follow operating practices to ensure consistent and accurate outcomes within Service Level Agreements.
  • Develop effective relationships with internal stakeholders.

Qualifications
  • Leadership experience with a focus on coaching and developing a team.
  • Prior operations experience preferred.
  • Charisma, drive, high-energy and a passion for building high performing teams.
  • An ability or the potential to inspire and foster a high-performance culture where people feel valued, respected, and driven to perform at their optimal level all day, every day.
  • Strong communication skills.
  • Sound stakeholder engagement.

Diversity and Inclusion

A diverse and inclusive workplace works better for everyone. That's why NAB builds a culture of equity and respect — where everyone feels valued and appreciated for being their authentic selves. In partnership with our Employee Resource Groups (ERGs), we continue to foster an inclusive environment where NAB colleagues' backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.


How to apply

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options.


Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.


Job details
  • Seniority level: Mid-Senior level

Employment type
  • Full-time

Job function
  • Finance

Industries
  • Banking
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