Employee Services

6 days ago

Murarrie, Australia Goodstart Early Learning Full time

**Role**: Employee Services & Payroll Support Officer
**Location**: Murarrie, QLD (Turrbal /Yuggera Country)
**Employment Type**: 12mth Fixed TerM/Fulltime
Join our dynamic team as an ES/Payroll Support Officer, where you'll deliver top-notch customer service and support across Employee Services and Payroll. If you're passionate about providing tailored, professional, and energetic assistance that enhances every customer interaction, this is the role for you
As part of our Centre Support Team, you'll be at the core of this mission, supporting our centre teams to create impactful, high-quality early learning experiences. Your work will help shape the future, ensuring every child gets the best start in life.
**Your Impact**:
Your role is crucial in documenting requests, resolving issues, and ensuring service excellence while adhering to the Privacy Act.
You'll also assist in developing FAQs, complete outbound calls, and contribute to the team’s success by meeting performance targets and delivering exceptional service every step of the way.
**What Goodstart can offer you**:
Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs (as agreed with line manager)
Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay
Access to discounted childcare (up to 15%)
Discounted health care and access to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
Free annual flu shot (optional)
Option to purchase extra leave for even greater work life balance
First Nations Support and Cultural Leave
Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.
**You’ll bring to the table**:
Passionate about delivering great customer service
Energy, enthusiasm and empathy
Excellent interpersonal skills with the ability to communicate effectively with a diverse range of people
Exceptional listening skills
Self-motivated with the ability to work on own initiative
Attention to detail
Good problem analysis and resolution skills
Minimum 6 months inbound customer service experience.
At Goodstart, we're not just Australia's largest provider of early learning and care - we're a passionate community of 15,000 team members across more than 660 centres, dedicated to nurturing over 60,000 children every day. As a not-for-profit social enterprise, our mission is to improve the lives of Australia's children and their families.
How to apply
Supporting our people and protecting our children
We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.
**Posting Notes**: MURARRIE, BRISBANE || QLD || Australia (AU) || | || No Early Childhood Qualification || Full-Time

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