Release of Information

**Role title: Release of Information (ROI) & Clerical Team leader**
- **Role type: Permanent full time**
- **Role grade: Health Services Manager Level 1**
- **Department and location: Health Information Services (HIS), St Vincent’s Hospital, Darlinghurst**
- **Salary: $84,436.00 - $112,331.00 + super.**

**Better and fairer care. Always.**

We are St Vincent’s Health Australia, Australia’s largest**not-for-profit provider of health and aged care services.

Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.

**About the role**

In this vital role, you’ll ensure the secure handling of patient information, staff supervision, and process improvement. Key responsibilities include:

- **Manage the release of sensitive patient information**
Oversee all requests for medical records from patients, legal entities, law enforcement, and health departments, ensuring compliance with privacy legislation and hospital policies.
- **Lead and support a high-performing team**
Supervise ROI, reception, and transcription staff, coordinate daily operations, handle rostering, recruitment, training, and HR matters, and ensure adequate coverage at all times.
- **Ensure timely and accurate response to subpoenas and police requests**
Liaise with legal and law enforcement agencies to provide required documentation, expert statements, and medical reports in line with SVH, NSW Health, and legal standards.
- **Drive quality, compliance, and continuous improvement**
Update and implement HIS policies and procedures, lead section meetings, manage offsite records, oversee HIS reception and transcription services, and conduct special projects.
- **Act as a key liaison across departments and external stakeholders**
Collaborate with clinicians, storage vendors, researchers (via REGIS), and hospital executives to ensure smooth delivery of services and support for research, audits, and patient care.

**About you**

You’re a detail-oriented and adaptable Health Information professional with a passion for privacy, accuracy, and service excellence. To be successful in this role, you will have:

- **Strong knowledge of Health Information Management practices**
Comprehensive understanding of contemporary HIM in NSW Health, including relevant legislation, hybrid record systems, and the NSW Health Privacy Manual.
- **Excellent organisation and time management**
Proven ability to manage competing priorities, meet tight deadlines, work under pressure, and adapt to a dynamic hospital environment.
- **Team leadership and training capability**
Confident working both independently and collaboratively, with the ability to educate, guide and support HIS staff in release of information and other key processes.
- **Advanced communication and problem-solving skills**
Strong interpersonal skills with the ability to resolve conflicts, communicate clearly with a wide range of stakeholders, and maintain professionalism in sensitive situations.
- **Desirable extras that set you apart**
Experience supervising HIS teams, a solid understanding of patient administration systems, and familiarity with medical terminology will be highly regarded.

**Why work at St Vincent’s?**Join us on our mission to provide care to all, including the most at-risk people in our communityDiscounted access to many gyms for you and your family with Fitness PassportAccess to discounted private health insurance with MedibankAccess to a government salary sacrifice program. Make a proportion of your salary tax-freeCommitted to financial support for educational development, scholarship programs, paid study leave

**About the hospital**

**In this role you will be based at St Vincent’s hospital, Darlinghurst.**A busy inner-city hospital in a beautiful locationSurrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beachesA place of expert clinical care for at-risk peopleClosely partnered with universities & affiliated research institutes, many of which are located on-campusCentres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health

**Sponsorship / work rights for Australia**

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

**Pre-employment checks**

Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

**Equal opportunity**

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

**How to apply**

Please submit your resume and a brief cover letter highlighting how your interest, skills, an