Manager, Operations and Procurement

**Employment Type**:Ongoing

**Classification**: Parliamentary Service Level 6

**Closing Date**: 11:30pm AEDT, 12 June 2025

**The Opportunity**:
The Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Service Level 6 Manager, Operations and Procurement within Parliamentary Engagement Branch.

The Manager - Operations and Procurement position will provide leadership for a team of customer service assistants to manage the day-to-day operations of the Parliament Shop, product procurement and inventory management.

The Parliament Shop and E-commerce section is part of the Parliamentary Engagement Branch (PEB), delivering the Parliament Shop business strategy and establishing a destination shop (onsite and online) to enhance the Australian Parliament’s status as a building and location of national significance. The branch’s business and cultural change strategies are underpinned by extraordinary customer service which will enhance the visitor experience, deepen community engagement, build understanding of the art and architecture, and support the work of the Australian Parliament. The section is committed to being a sustainable, efficient, and collaborative team that embraces innovation and change to deliver exceptional retail experiences.

The successful applicant will report to the Assistant Director, Parliament Shop and E-Commerce. You will be an experienced retail leader who is a confident communicator with engaging interpersonal skills. You will support the strategies and sales targets that underpin the Shop business strategy and be committed to continuous improvement to achieve business goals.

**Who we are looking for**:
If you believe that you are a good fit for DPS and have the requisite skills and experience for the role we would like to hear from you.

**Job Specific Requirements**:

- Minimum of 5+ years’ experience leading high performing customer service team.
- Effective communicator, both verbal and written.
- Experience using point of sale systems with a working knowledge of office IT systems and online shop order fulfillment.
- Experience working in government agencies would be highly regarded.
- The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.

**Duty Statement**:
**Classification**:Parliamentary Service Level 6

**Branch**:Parliamentary Engagement Branch

**Section**:E-Commerce and Product Development

**Immediate supervisor**:Assistant Director, Parliament Shop and E-commerce

Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 6 classification. The duties will include, but are not limited to, the following:
1. Lead the operations of the Parliament Shop including the recruitment of retail staff, onboarding and implementation of individual work plans. Work with the Manager - Sales and Customer Service to develop and implement training plans.

2. Develop and manage rosters in line with operational and financial requirements. Manage leave requests and ensure rosters are accurately reflected and managed in KRONOS (rostering system).

3. Manage accurate inventory control including procurement, invoice payment, receipt of stock, supplier returns, disposals and updating point of sale. Support the Assistant Director, Parliament Shop and E-Commerce in the implementation of the biannual Parliament Shop stocktake.

4. Development and management of Shop standard operating procedures including WHS processes and general duties as briefed to support the operations of the Parliament Shop.

5. Support the Assistant Director to develop visual merchandising plans that engage customers and showcase products including incorporating seasonal themes, and in consultation with the retail team supervisors who implement merchandising in store.

7. Understand and support the strategic direction of the PEB and specifically the Parliament Shop and E-Commerce section.

8. When required, backfill Manager - Sales and Customer Service and Retail Team leaders to undertake banking, opening and closing sales reconciliation and processing of refunds and returns.
- Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice._

**Selection Criteria**:
1. Supports strategic direction

a. Understands the PEB’s organisational goals and the Parliament Shop’s operational goals.

b. Demonstrated experience in the supervision and delivery of high-quality customer service in a dynamic working environment.

c. Demonstrates experience in developing team goals, strategies and workplans in a retail environment.

2. Achieves results

a. Developed management skills, including ability to work to deadlines, organise priorities and manage resources to achieve agreed goals.

b. Contributes own expertise to continually improve operational processes and achieve outcome