Import and Export Operator

The Import and Export Operator plays a critical role in managing the end-to-end shipping operation for our customers while upholding DP World’s reputation and brand as market leading logistics service provider. The Import/Export Operator will manage day-to-day operations for key customers, from the initial booking, processing shipments, liaising with transport through to invoicing and reporting.

The role will work to DP World standards and processes, ensuring accurate and timely information is available for the DP World and the customer. The Operator will be focused on delivering excellent customer service to the Customer, using exclusive DP World Solutions, KPI management and implementing continuous improvement activities.

**Key Accountabilities**
- Book and manage all shipments international for the Customer with appointed service providers
- Maintain and update records of all shipments and provide activity reporting and key dates to customer
- Work closely with Procurement to ensure that best rates are obtained for use by the Customer and meet requirements
- Manage the creation of required export documentation for the customer.
- Monitor Customs Clearance and other regulatory releases (DAWR)
- Ensures all procurement processes are documented and align with Global Freight’s procurement procedures
- Identify opportunities for system integration to remove manual data entry
- Report on container detention for management by the Customers transport operation
- Provide the highest level of customer service to the Customer by be responsive, cooperative, and knowledgeable with regards to the Customers export business and the global export market Demonstrate a problem-solving approach and escalate issues as soon as they become apparent

**Qualifications, Skills and Experience**
- Training specific to the Customers industry or workplace
- Industry specific qualifications (RACA/IATA/FIATA)
- Industry training in freight forwarding (Supply Chain/DG Management)
- 2-4 years’ experience in import/export operations preferred
- 1-2 years in customer facing roles
- Excellent understanding of the supply chain
- Strong customer service skills and attention to detail
- Experience managing customer shipments - import and export.
- Demonstrated ability to work and solution issues independently
- Cargowise (Wise-Tech) experience and knowledge advantageous.
- Efficiency in day-to-day operations, with a specific focus on task driven milestones and deadlines
- Knowledge of the container logistics value chain

**About DP World**

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 18 locations.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

**WE MAKE TRADE FLOW**

**TO CHANGE WHAT'S POSSIBLE FOR EVERYONE**

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