Customer Experience Consultant Enhanced Services

4 days ago

Fremantle, Australia WISE Employment Full time

Do you want to make a difference and give back to your community?
- Are you an experienced customer service professional?
- Join an organisation consistently achieving high employee satisfaction ratings

Celebrating 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries.

We are seeking motivated, dynamic people to express their interest in being part of our team as a Customer Experience Consultant (CEC) in our
**Fremantle** site.

**The role**

The
**Customer Experience Consultant** (CEC) is the first point of contact and a welcoming voice for our customers. The CEC forms an integral part of the Customer Engagement Team, communicating with customers daily in order to provide a game changing service. This role is a key support to our Employment Partners and the wider team, contributing meaningfully to the ultimate goal of placing our customers into sustainable employment.

**About you**:

- Proven experience of working within a Customer Centric environment
- Previous customer service experience
- Demonstrated qualities of empathy, integrity and compassion
- The ability to work independently as well as within a team environment
- Excellent communication and interpersonal skills
- High attention to detail in a high pressured environment
- Knowledge and experience working with Microsoft Office
- Ability to work on a rotating roster between 6am and 8pm
- Results driven, consistently achieving results, even under tough circumstances
- Action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Customer focused, building strong Stakeholder relationships and delivering customer-centric solutions
- Able to manage conflict
- You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
- Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements
- Hold a current driver’s license
- Double vaccinated against COVID 19

**Why WISE?**
- Join a growing organisation making a difference in the community
- Competitive salary including not-for-profit salary packaging
- Company mobile phone and laptop
- Reward and recognition initiatives and ongoing learning and development
- Access to exclusive benefits and discounts from leading retailers
- Access to a diverse range of employee benefits

**How can I apply?**

***
Please submit a current resume that demonstrates how you meet the above-specified requirements.

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