Business Support Officer

11 hours ago

Campbelltown, Australia Direct Care Australia Full time

Are you a **friendly, engaging relationship builder** who thrives in a fast-paced environment? Do you excel at balancing client satisfaction with efficient scheduling and employee engagement? If so, we have the perfect role for you

**About Us**:
At Direct Care Australia, we are passionate about providing high-quality support services across various programs. Our values—**Inspiration, Accountability, Curiosity, Connectedness, and Positivity**—drive everything we do, ensuring our clients receive the best care while fostering a positive, supportive work environment for our team.

**Your Role**:
As a **Business Support Officer - Scheduling**, you will:

- Build strong, positive relationships with clients, families, and support staff.
- Coordinate and maintain client schedules across multiple programs.
- Communicate clearly and empathetically, providing exceptional customer service.
- Support staff engagement by ensuring they receive accurate, timely information.
- Maintain accurate client records and documentation.
- Resolve scheduling conflicts with a proactive, solutions-focused approach.
- Participate in an **on-call rotating roster**, earning additional allowances for your availability.

**What We Offer**:

- Ongoing training and development opportunities.
- A supportive, inclusive, and collaborative team environment.
- Opportunities for career growth within a reputable organisation.
- A chance to make a meaningful impact on clients and your colleagues.
- Additional earnings for on-call availability and recall to work.

**What We Are Looking For**:

- A natural relationship builder with strong interpersonal skills.
- Proven administrative experience, preferably within a health or community setting.
- Strong organisational and time management skills.
- Excellent communication skills, both written and verbal.
- Proficiency with MS Office (Outlook, Word, Excel) and client management systems.
- Ability to work effectively both independently and as part of a team.
- A proactive, empathetic, and solutions-focused approach.
- Willingness to participate in an on-call rotating roster, with additional allowances.

**Ready to Make a Difference?**
If you are a motivated, detail-oriented individual who is ready to foster strong client and team relationships while delivering exceptional scheduling support, we want to hear from you

**How to Apply**:
Join us at Direct Care Australia, where you will not only support our clients but also play a vital role in engaging and supporting our dedicated team.

Pay: $72,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Campbelltown SA 5074: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer relationship management: 2 years (required)
- rostering: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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