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Customer Service Operator

2 weeks ago

South Wharf, Australia DCA Careers Full time

Attractive hourly rate
- Excellent flexibility on offer to allow for work-life balance or Uni commitments
- Multiple Casual positions available with immediate start - APPLY NOW
- A wide range of employee benefits including free Gym membership at South Wharf

The Role
Bring your passion for customer service by servicing inbound enquiries over the phone, follow-up activity processing and supporting with other administrative tasks Our Customer Service Operator position provides the perfect blend of servicing inbound customer enquiries, administration and data processing work requirements A range of varied shifts on offer to provide maximum work-life balance with the opportunity to pick up additional shifts during busy periods
The Essentials
- A passion for servicing customers
- Strong ability to organise, prioritise and monitor workloads to meet deadlines
- Ability to efficiently manage and process orders over the phone and complete data entry activities of various customer information
- Excellent time management skills
- Outstanding communication skills, both verbal and written
- Interpersonal and conflict resolution skills
- Ability to interact customers and staff in a professional manner

The Company
DCA are a large team of data specialists and information technology experts who use the power of data to help organisations deliver a smarter, stronger future. Our reputation, built over 25 years, is for excellence in providing data services, enterprise smart mobility, higher education research management, cities and parking services, and hosting and data assurance services. Our South Wharf based Contact Centre provides quality customer service and product support to the general public on behalf of several high-profile corporate, government and not-for-profit clients.
What's Next?
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full working rights and will undertake a National Police Check during the recruitment process. Work eligibility will be confirmed as part of the recruitment process.
DCA is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.