Client Engagement Manager

Time Type: Full time

Worker Type: Employee

**Please see more information about QBE careers here**Careers**
- **Location**:Newcastle or Sydney, NSW
- **Type**:Permanent, full time
- Hybrid role, Happy to talk flexible working

**The opportunity**

We are seeking a Client Engagement Manager to join QBE’s Nominal Insurer Claims Business. This role will work directly with our new and existing SME customers and Broker partners to establish meaningful and successful relationships. From day 1 and beyond, you will be the crucial face of QBE to our customers to build and maintain new relationships as well as contribute to the strategic success of our workers compensation division by providing your insight to the customer market.

**Your new role**

As a Client Engagement Manager, you will be responsible for:

- Contributing to our growth strategy by developing and maintaining customer and broker relationships.
- Confidently work with senior leadership and internal stakeholders to contribute to the overall strategic growth of the business.
- Contribute to sustainable performance by working with our claims team, as well as working with other teams to ensure customer relationships are sustainable
- Identify opportunities for growth and improvements.

**About you**

To be successful in your new role, you will bring:

- Extensive experience in workers compensation or the insurance industry
- Experience in a business development role with a core focus on business-to-business relationships
- Proven stakeholder management skills
- A focus on sustainable business performance and risk.
- A team focused mindset and an ability work in an agile team environment

**About QBE**

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE — let’s make it happen **Careers**

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- Voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- A range of discounts on insurance products, car hire, hotels, goods and services

**Rewards & Recognition**

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
- Family Friendly Workplace accredited employer since 2021

**APPLY NOW and let’s make it happen**

**Skills**:
Account Management, Business Development, Communication, Critical Thinking, Customer Service, Customer Value Management, Insurance, Intentional collaboration, Managing performance, Negotiation, Presenting with Impact, Risk Management, Stakeholder Management, Strategic Management, Teamwork

Application Close Date: 31/07/2025 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.