Advisor, Business Analysis

Ding Ding Trams are the heart of Melbourne - join our team and be part of the world’s largest tram network.

**Role Purpose**

At Yarra Trams, we are committed to delivering world-class transport services to our passengers. In this role, you will support that commitment by providing business analysis and technical writing services across various projects delivered by the Operational Control & Management Systems (OCMS) team. Your responsibilities will include the development of key project delivery documentation, such as business requirements (functional and non-functional), use cases, business process maps (As-is and To-be), test plans and test cases, and user manuals.

**Key Accountabilities**
- Providing hands-on business analysis work to agile and waterfall projects.
- Leading functional and non-functional requirements elicitation, analysis, validation and verification, ensuring that requirement statements and business rules are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous and verifiable.
- Facilitating information gathering for solution design and gaining review and approval of the design documentation in coordination with the solution architecture team.
- Reviewing functional and technical requirements with vendors and development teams to ensure business requirements are clearly understood and can be successfully delivered.
- Planning and executing system testing and integration testing in conjunction with business SMEs and OCMS BAU teams.
- Producing/updating new/existing documents as required including, but not limited to, business requirements, traceability matrices, business cases and test cases as well as processes and procedures.

**Experience & knowledge**

In order to succeed in this role, it is expected that you will have:

- Proven experience in requirements gathering, business process analysis, business case development and testing.
- Understanding and experience of business analysis and SDLC methodologies.
- Strong written and verbal communications skills to ensure effective communication with all levels of the business, including the ability to convey complex information clearly and influentially.
- Exposure to various project management frameworks including Agile, Waterfall etc.
- Demonstrable investigative and research skills and well developed conceptual and analytical skills.
- Proven customer engagement skills, including the ability to pro-actively resolve issues and increase customer satisfaction.
- Experience in data analysis for the purpose of understanding business problems and introducing suitable solutions.

**Qualifications**
- Tertiary qualifications in Information Technology and/or significant proven experience, relevant to this discipline.
- BABOK certified (desirable)

**Why Yarra Trams?**

At Yarra Trams, we foster a workplace grounded in respect, celebrating diversity and embracing inclusivity. You’ll also enjoy the following benefits:

- A free travel pass for Victoria’s Public Transport Network
- Competitive salary and great conditions
- Professional development
- Career growth opportunities
- A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)
- Paid Parental Leave for primary caregivers

**About Yarra Trams**

Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.

Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).