Customer Service Officer

4 days ago


South Melbourne, Australia Jumbocorp Pty Ltd Full time

We are looking for a motivated and positive individual to join the Jumbocorp team as a Customer Service Representative. The permanent position is full-time with work hours Monday - Friday, 8:00 am - 4:00 pm. **About the company** We are a fast-growing company established in 2010 providing waste management and recycling services to the construction industry. We are currently looking for enthusiastic and energetic individuals who are quick learners and willing to go the extra mile for our customers. Individuals who can listen to customer service issues and then offer innovative solutions to their inquiries. **The Customer Service Representative’s main responsibilities include but are not limited to**: - Establishing and sustaining productive relationships with our clients - Provide excellent customer service ensuring all clients receive a prompt response to requests and queries - Ability to think through problems pragmatically with high attention to detail. **Skills and Experience**: **Essential**: - High level of IT competency. - Positive and strong work ethic - Ability to work efficiently with excellent attention to detail - Excellent verbal and written communication skills, love dealing with people on a regular basis - Able to work as part of a broad team. - Strong interpersonal, teamwork and organisational skills - Problem-solving skills - Ability to remain focused in a high-pressure environment. **Desirable but not required**: - Experience in account management or customer service - Experience in the logistics, waste management, or construction industry - Experience in software support **Benefits of working with Jumbocorp**: - Work in an energetic "can-do" workplace - Work with great people who support each other - Work with a fast-growing, innovative company - Competitive remuneration package including super - Comprehensive training and support during the onboarding period - Positive and supportive team environment - Once onboarded flexible work policy is available. If this sounds like you, we'd love to hear from you **Job Types**: Full-time, Permanent **Salary**: $70,000.00 - $80,000.00 per year **Benefits**: - Work from home Schedule: - Monday to Friday Ability to commute/relocate: - SOUTH MELBOURNE, VIC 3205: Reliably commute or planning to relocate before starting work (required) **Experience**: - Inbound call centre: 1 year (preferred) - Outbound call centre: 1 year (preferred) - Customer service: 1 year (preferred) Work Authorisation: - Australia (required) Work Location: Hybrid remote in SOUTH MELBOURNE, VIC 3205



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