Customer Experience Call Centre Agents

4 days ago

Mascot, Australia Winc Full time

**Winc** is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, Winc has a wide product range that can be tailored to our customers’ needs.

**In this role you will be responsible for**:

- Follow up internal and external enquiries
- Manage customer complaints
- Identify and report on trends in customer enquiries
- Look for ways to improve the customer experience
- Deliver on KPIs and targets relating to sales responsiveness, quality, and call handling
- Ownership over customer queries, delivering a first call resolution where possible and highlighting potential repeat call drivers

**Skills & experience required**:

- Confidence managing multiple systems while talking to a customer
- Experience in customer call centre and/or sales or people who are new to customer service who are keen to learn and grow
- Enthusiastic and adaptable team player who strives to provide the best experience
- Excellent communicator with active listening and problem-solving skills
- Individuals with solid computer skills (experience using Salesforce, SAP, Windows and Genisus)

**Working with us**

We believe we’re better and smarter together and our values reflect our commitment to creating a welcoming environment for everyone. We encourage women and Aboriginal and Torres Strait Islander Peoples to apply.

We’ve made diversity a priority and our Social Agenda outlines our commitments to this, as well as to safety in our operations, First Nations peoples empowerment, environment and packaging, and social compliance within our supply chain.

We’re committed to setting our people up for success and providing the tools and environment to enable you to perform your best and develop your career at Winc.

Team members are eligible for a number of benefits, including an employee discount, corporate partner discounts, generous access to our Employee Assistance Program, Lifestyle Leave and Volunteering Leave.

**To Apply**: Send your resume to the Winc People Team by selecting ‘Apply’ and following the prompts.

No Recruitment Agencies - We have this one covered

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