Enterprise Network

**About the role**

We are looking for an Enterprise Network & Systems Lead to join our Technology team.

The Enterprise Network & Systems Lead will provide technical expertise across a broad range of network technologies including core Cisco switching and routing, intent-based networking with Cisco DNA and VMware vSphere virtualized server environment at M&OP.

The role will lead a small team and be a Level 3 escalation point for all IT Network and Systems issues. The Enterprise Network & Systems Lead role will also need to be end-user centric and able to solve daily user technical network & systems issues.

The Enterprise Network & Systems Lead will work with the IT team to help deliver capital budget projects and manage tasks assigned by the Head of Technology. The role will be required to be on-call to provide after-hours response to escalated critical incidents for all IT issues to ensure optimum business system uptime.

**Here are some of the things you’ll have the opportunity to be involved in**:
IT Projects and Event Delivery
- Be the technical lead for IT projects, you will design and provide IT solutions across a range of exciting events held across the precinct, including the Australian Open.
- Maintain a strong understanding of the precinct technology capabilities and support the development of improvements for the future.
- Build and maintain strong working relationships with our staff, tenants, suppliers, promoters, and hirers.

Team Leadership
- You will support the management of the IT team providing guidance, support and leadership ensuring the development and advancement of the team.
- Support the successful completion of daily, weekly, and monthly IT BAU requirements.
- Manage a small team of network and system engineers.

***What you will bring to the role**:
You strive to continuously improve

Innately, you are driven for ‘better’. You look for better ways of doing things that balance improved outcomes across both what you do and how you do it. From a process perspective - efficiency is your end goal.

You build strong effective relationships

You are a keen collaborator building strong relationships across various stakeholder groups. You have good communication skills and make IT topics easily understood. You bring a high customer service focus and pro-active approach to problem-solving to support your customers.

You don’t mind getting your hands dirty

We are an “all in” organisation, where everyone gets involved and no job is too small for someone to do. You enjoy jumping in to solve problems and are passionate about being part of a supportive engaged team.

Qualifications, Skills & Experience

Essential
- Information Technology degree.
- Industry-recognized certification in the technical competencies relevant for this role, including but not limited to: Cisco CCNP certification, VMware Certified Professional, and Microsoft Technical Professional.
- Minimum 5 years’ experience in a similar role.
- Proven experience installing, configuring, and supporting Cisco network switching and routing within a complex corporate environment, and experience designing and/or supporting intent-based networking with Cisco DNA.
- Proven experience working in complex technology-based projects, particularly within environments involving Palo Alto Firewalls, Cisco VSS, VRF & OSPF routing.
- Skilled in installing, configuring, deploying, and managing Windows Servers, Active Directory Domains, Group policies, Office 365, SSO, File and Print, DHCP & DNS services.
- Skills and experience with the applicable Microsoft technologies that support Modern Workplace Management.
- Hands-on technical L3 background supporting & troubleshooting servers, VMware virtualisation, cloud, storage/backups, mobility & networking.
- Good understanding of ITIL and Incident, Request, and Change Management processes and tools.
- Team-oriented, self-sufficient, flexible with hours, participate in the on-call roster and respond to high severity escalations and can take ownership, plan, prioritise and manage multiple tasks through to completion.
- Excellent analytical skills and attention to detail.

Desired- ITIL Foundations qualification desirable.
- Previous experience with Essential Eight and ISM.
- Experience with solutions across Zero Trust pillars.
- Thorough knowledge of IT and network security best practices.
- Design and deployment of creative networking solutions, including firewalls, routers, switches, and wireless access points.
- Experience designing and/or supporting Cisco unified communication and collaboration.

Key Relationships
- Internal Stakeholders - (M&OP Employees).
- External Stakeholders - (Tennis Australia, Venue Hirers, and Other Tenants).
- IT Partners (IT Vendors, Consultancy & Services Partners).
- Business Partners (including Food & Beverage, Ticketing, Security, and Operations Partners).

Behaviours
- This position requires strong alignment with, and role modelling of, the M&OP Values.