Enterprise Account Manager

We are looking for an enthusiastic Enterprise Account Manager to join our growing team in Melbourne.
Melbourne
We are looking for an enthusiastic Enterprise Account Manager to join our growing team in Melbourne.
Orro has a supportive team-based culture that promotes personal initiative, self-sufficiency, and the ability to be hands-on with your work. You will be part of a highly motivated team, on a mission to create “future now” solutions that make it faster, simpler, and safer for people to access, store and share information - wherever, whenever and with whomever they want.
We are Orro
Orro is an Australian technology success story with offices in Melbourne, Sydney, Perth, Brisbane and internationally in the Philippines and London. Orro is a secure network and digital infrastructure provider trusted by some of Australia’s biggest brands to deliver them the future now, meeting the ever-changing needs of their markets, and our world.
We lead the industry in designing, building, and operating digital infrastructure - providing greater efficiency, performance, agility, and resilience. Our end-to-end solutions, including cloud, collaboration, cyber and data services, take the stress out of tech for more than 400 businesses and over 20 million Australians every day.
However, we never forget our job is to connect people, not machines. So, we take the time to get to know our clients and learn how they like to work. It means we understand not just what they need now, but what they’ll need next.
About the Role
Key Responsibilities
**Account Management**: Develop and maintain strong relationships with enterprise customers, acting as their trusted advisor for IT solutions.
**Sales Growth**: Identify and pursue new business opportunities within existing accounts and new enterprise customers.
**Solution Selling**: Work closely with technical teams to design and propose tailored IT solutions, including network, cloud, cybersecurity, and collaboration services.
**Pipeline Development**: Build and manage a healthy sales pipeline, ensuring consistent revenue growth.
**Vendor & Partner Engagement**: Collaborate with leading technology vendors to leverage solutions and drive business outcomes.
**Customer Success**: Ensure high levels of customer satisfaction through proactive account management, regular business reviews, and strategic planning.
**Contract & Commercial Management**: Work with internal teams to negotiate contracts, manage renewals, and ensure commercial success.
**Market & Industry Insight**: Stay informed on industry trends, emerging technologies, and competitor activities to maintain a competitive edge.
Key Requirements
**Experience**: Minimum 10 years of experience in Managed IT Services, with a strong understanding of network, cloud, cybersecurity, and collaboration.
**Enterprise Sales Expertise**: Proven track record of managing and growing enterprise accounts, ideally in the mid-market to enterprise segment.
**Technical Knowledge**: Strong understanding of Networking, IT infrastructure, cloud platforms, security frameworks, and modern workplace solutions.
**Relationship Management**: Ability to engage at C-level and build trusted, long-term partnerships.
**Sales & Commercial Acumen**: Experience with solution selling, contract negotiation, and revenue forecasting.
**Vendor & Partner Collaboration**: Familiarity with major technology vendors (Microsoft, Cisco, Fortinet, Palo Alto, etc.).
**Communication & Influence**: Excellent presentation, negotiation, and interpersonal skills.
**Self-motivated & Results-Driven**: Ability to work autonomously while meeting and exceeding sales targets.
Why Orro?
Orro is an exciting Australian technology company with a wealth of experience and expertise. We welcome and celebrate diversity of perspectives, background, and experience. We are committed to creating a workplace that supports diversity of all cultures including LGBTQI and those living with a disability including those on the autism spectrum.
We are also a company that takes its Corporate Social Responsibility seriously and we try our best to positively impact society and the environment in all possible ways.
What's in it for you?
An opportunity to work with a supportive and passionate team to change the way Australian businesses connect, collaborate, and operate.
An opportunity to drive a pivotal function within a growing business at an exciting point in its history.
A competitive remuneration package.
An opportunity for career advancement as our business expands further.
We also support our staff and their loved ones in a variety of ways, including public holiday swaps to support family responsibilities and diversity with religious holidays. Parental and caregiver leave policies, flexible working, Orro-wide mentoring program, and an emerging leaders development program.
Additionally, we give 3 x paid volunteer days, novated leasing, employee discounts, as well as access to our wellbeing platform providing exe