Enterprise Services

Overview:
The Enterprise Services & Automation Manager leads a team responsible for the build, implementation, automation, and support of HCF’s core platforms and enterprise systems. While the team has historically focused on L3 support for the core health platform, it is now evolving into a broader enterprise services function. This transition aims to deliver consistent, scalable, and secure operational capabilities across all business units.

The role is pivotal in driving operational excellence through automation, proactive monitoring, and continuous improvement. It acts as a key liaison between business system owners, development teams, and third-party vendors to ensure alignment of goals, service quality, and compliance with regulatory standards. The ultimate objective is to enhance service reliability, reduce manual effort, and support business growth through streamlined, automated operations

Key Responsibilities
- Manage and coordinate relationships with third-party vendors, ensuring service quality and alignment with business needs.
- Oversee contract management, performance monitoring, and issue resolution.
- Work closely with business system owners and development teams, as well as other key stakeholders to ensure alignment of goals, and effective collaboration on projects and initiatives.
- Oversee the automation of tasks using tools such as Azure DevOps, Ansible, UiPath, and scripting languages like Shell, Python, and PowerShell to enhance efficiency and reduce manual effort.
- Manage escalations to the team for complex and critical issues, including in-depth analysis and root cause identification.
- Oversee relationships with technology vendors, including contract management, performance monitoring, and issue resolution to ensure service quality and alignment with business needs.
- Establish and maintain detailed documentation and knowledge bases to support ongoing operations and future troubleshooting.
- Perform work in a manner that complies with relevant regulatory standards including Work Health & Safety (WHS) legislation.
- Actively participate in all regulatory compliance activities associated with this role including required training, meetings and information sessions.

Essential Skills
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent industry experience.
- Proven experience in managing and leading a team of senior IT professionals.
- Strong vendor management skills, including contract management and performance monitoring.
- Strong experience in managing team augmentation with 3rd party service delivery.
- Strong knowledge of automation tools and scripting languages.
- Experience with CI/CD processes and tools.
- Excellent problem-solving and troubleshooting skills.
- Advanced knowledge of server operating systems and containers.
- Strong incident and change management skills, as well as managing escalations and major incidents.
- Demonstratable proactive monitoring and performance optimisation skills.
- Excellent documentation and knowledge management skills.
- Strong collaboration and communication skills.

Desirable Skills
- Relevant certifications such as PMP, ITIL, or similar.
- Experience with implementing and maintaining a CMDB.
- Knowledge of advanced security practices and standards.
- Experience in a similar role within a large APRA regulated organisation.
- Strong understanding of business processes and requirements.
- Experience with automation tools such as Azure DevOps, Ansible, UiPath, and scripting languages like Shell, Python, and PowerShell.
- Demonstratable experience with SUSE, RedHat, Windows Server and Kubernetes.
- Experience in cloud migrations and modernisation programs, specifically with AWS and Azure.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits
- Purpose-driven passion_
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
- Wellness and work-life balance_
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover- 18 weeks of parental leave for all new parents- Mental health and wellbeing programs, including worksh