Solutions Architect

G'day

We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

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**Why is ServiceRocket the place for you**
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
- We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024-2025 for Co-Selling Excellence award.

Visit our website to learn more and become a part of our Rocketeer Nation.

The Senior Consultant I, Solution Architecture, is a key leadership role responsible for designing innovative and high-value solutions for customers, primarily leveraging the Atlassian suite. As a Solution Architect, this individual builds long-term, trusted relationships with customers, guiding them on their transformational journey to support broad corporate initiatives.

This role requires broad expertise across Atlassian's core focus areas—world-class software development, enterprise service management, enterprise strategy and planning, and teamwork collaboration—complemented by deep, specialized knowledge in one of these pillars. The focus is on co-creating multi-year strategic roadmaps and providing the architectural oversight necessary for successful adoption and lasting business value.

**What you’ll be doing**

**Strategic Customer Partnership & Envisioning**:

- Deliver strategic solution roadmap discussions with customers, aligning their business objectives with Atlassian capabilities and potential AI enhancements.
- Map customers' critical corporate initiatives and strategic goals to measurable KPIs, demonstrating how the Atlassian platform and its System of Work can drive positive business outcomes.
- Act as a trusted advisor to customer stakeholders, including their technical and leadership teams, enhancing their strategic capabilities through sustained mentorship.
- Set and communicate a compelling vision for a productive and efficient future for each customer, considering their unique challenges and organizational capacity for change.
- Proactively identify and cultivate additional product and service opportunities within customer organizations that align with their strategic needs.
- Actively participate in strategic sales, proposal presentations, and ongoing team account planning and growth activities.

**Architectural Vision & Governance**:

- As a Solution Architect, collaboratively building customer road maps is job one. These road maps align with corporate goals and provide innovative solutions to challenging business requirements. They do so by designing robust integrations between the Atlassian platform and other enterprise systems, leveraging ServiceRocket, Atlassian, and partner technologies to reduce friction and support new opportunities.
- Define the system architecture and provide high-level oversight for implementation and solution deployment for enterprise-scale projects at each stage of the road map journey.
- Guide customers through complex architectural decisions and implementation strategies, focusing on long-term value and successful user adoption.
- Advise customers on the change management processes required for successful adoption of new technologies and redesigned processes.
- Collaborate with product and engineering teams to rapidly prototype app innovations and custom solutions for customers.

**Domain Specialization & Thought Leadership**:

- Lead the design of high-value, reusable strategic assets (e.g., architectural frameworks, best practice guides) that improve the team’s effectiveness in your area of deep specialization.
- Contribute to the development of ServiceRocket's intellectual property, including webinars and demonstrations that incorporate Atlassian's latest offerings and AI, analytics and System or Work technologies.
- Maintain a strong, positive personal brand by actively participating in relevant partner channels like the Atlassian Community, conferences, or blogging.

**What you’ll bring to the table ‍**
- Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 5 years and a Master’s degree; or equivalent experience in a technical consulting or solutions architecture role.
- Proven experience in guiding customers through significant technology and process changes, including developing and implementing change management strategies.
- Demonstrable experience in mentoring other consultants or architects to grow their technical and