Claims Specialist, Property

**Claims Specialist, Property & Construction**

Sydney, NSW / Melbourne, Victoria

As part of the AXA XL Australia branch, the key Claims function mission is to proactively manage claims from notification to settlement, providing high quality customer service and reaching an effective outcome, in the most cost effective and profitable way. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims.

As a Claims Specialist, you will play a critical role in AXA XL's claims for the Property team, handling a wide variety of Property and Construction claims. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate with Underwriting and Operations teams. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

**DISCOVER your opportunity**

What will your essential responsibilities include?
- Proactively manage a portfolio of Property Claims in accordance with AXA XL’s Claims-handling Principles.
- Using strong technical and interpersonal skills, handle the complex and challenging claims.
- External collaboration, develop and maintain productive working relationships with insureds, loss adjusters, brokers, claim handlers, underwriters, and legal counsel. Provide guidance and seek input from others as needed to achieve the best result possible.
- Internal collaboration with Claims Manager and Practice Leaders on large and complex losses to achieve optimum outcomes for the client and AXA XL.
- Thoughtful and proactive claims expense management.
- Participant in Quality Review Process.
- Work with underwriters in policy review and drafting, participate in external marketing and business development activities as well as sharing ‘lessons learned’ and identified trends to improve risk assessment and underwriting process.
- Produce internal reporting in support of best practice and reserving guidelines.
- Effectively manage, track and report on portfolio performance.

You will report to the Property Claims Manager, Australia.

**SHARE your talent**

We’re looking for someone who has these abilities and skills:

- Extensive property claims or similar experience essential e.g. first party, crisis management, property claims adjuster and loss adjusting.

A strong understanding of insurance principles, policies, and regulations
- Communication: Excellent verbal and written communication allowing effective communication with both internal and external stakeholders.
- Results Oriented: Approach tasks with urgency and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality.
- Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills and AXA XL claims capabilities.
- Client-service Oriented: Focused on value at all points in the claims experience delivering on our promise to clients.
- Strong ethics: Handle responsibilities with integrity and the highest standards of professionalism

**FIND your future**

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

**Inclusion & Diversity**

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. _It’s about helping one another — and our business — to move forward and succeed._
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter

**Corporate Responsibility**

At AXA XL our approach t