Service Delivery Representative

Company Description

Symbio (ASX: SYM) is a software company changing the way the world communicates.

Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 3 countries and employs over 450 staff worldwide.

**Job Description**:
The Service Delivery Representative is responsible for the end-to-end management of customer provisioning and delivery orders. This role involves the adding, moving, and changing of customer services and delivering within specified service level agreements/targets.

This role requires the effective communication and positive engagement with Symbio customers, both existing and new, external third-party suppliers and carriers.

The importance of this role is to ensure the Symbio brand is highly regarded in the domestic and international market by managing the fulfilment of orders and communicating with the customer effectively to deliver an exceptional customer experience.

**Qualifications**:

- Experience in Order Management, Processing and fulfilling customer provisioning requests and orders
- Product Knowledge of telecommunications products & services, such as Voice Carriage, SIP/RTP, Mobile, Fax/Landline services, Data services, and Billing is highly desirable
- Advanced stakeholder management experience (internal and external)
- Strong written and verbal communication skills
- Willing to develop professionally and to learn and support other technology
- Advanced customer service skills with an exceptional phone manner and excellent written communication skills.
- Previous contact centre experience, and Network monitoring experience, is desirable

**What's it like to work here?**

Symbio is committed to a strong culture that is diverse and inclusive and we encourage our employees to bring their whole self to work.

We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.

Our employee’s happiness, health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesn’t compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as an employee share gift plan, paid birthday leave, up to 12 weeks paid parental leave for both parents as the primary carer, reward and recognition programs and social clubs.

At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.

If this sounds like the next great step in your career, we'd love to hear from you.

Additional Information
**Life at Symbio**

Symbio is committed to a strong culture that is diverse and inclusive and we encourage our employees to bring their whole self to work.

We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.

Our employee’s happiness, health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesn’t compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as an employee share gift plan, paid birthday leave, up to 12 weeks paid parental leave for both parents as the primary carer, reward and recognition programs and social clubs.

At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.