Service Delivery Representative

1 day ago

Sydney, Australia Symbio Full time

**Company Description**
Symbio (ASX: SYM) is a software company changing the way the world communicates.

Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 3 countries and employs over 450 staff worldwide. Symbio was founded in Sydney in 2002 and is listed on the Australian Stock Exchange.

Our Vision 2030 goal to have 100 million numbers on our network is our ‘north star’ and everything we do - every code release, every customer win, every port-in, every completed ticket - brings us closer to this objective.

We are looking for a Service Delivery Representative to join our connect division. The Symbio connect division works with large corporate, multi-national and government organisations across the Asia-Pacific region.

Reporting to the Service Delivery & Assurance Team Manager, this role is responsible the end-to-end management of customer provisioning and delivery orders. This role involves the adding, moving, and changing of customer services and delivering within specified service level agreements/targets.

**What you'll do as a Service Delivery Representative**:

- Ensure the Symbio brand is highly regarded in the domestic and international market by managing the fulfilment of order.
- Communicating with the customer effectively to deliver an exceptional customer experience.
- Work within a team environment
- Customer focus

**Qualifications**
- 3+ years’ experience in Order Management, Processing and fulfilling customer provisioning requests and orders
- Experience Product Knowledge of telecommunications products & services, such as Voice Carriage, SIP/RTP, Mobile, Fax/Landline services, Data services, and Billing.
- Advanced stakeholder management experience (internal and external)
- Strong written and verbal communication skills with an ability to influence and negotiate effectively.
- Willing to develop professionally and to learn and support other technology
- Advanced customer service skills with an exceptional phone manner and excellent written communication skills.
- Previous contact centre experience, and Network monitoring experience, is an asset.

**What's it like to work here?**
As a Symbion, you have flexibility to shape when, where and how you work. Symbions can choose to be primarily remote, primarily office-based, or a mix of both.

You also have the freedom to shape your development. Every Symbion is able to design a unique and customised learning journey to build new skills and reach career goals.

Plus, you’ll enjoy a range of benefits including share options, generous parental leave, paid birthday leave, regular social events, social clubs and a comfortable, fun and diverse working environment.

If this sounds like the next great step in your career, we'd love to hear from you.

**Additional Information** Life at Symbio**

Symbio (ASX: SYM) is a software company changing the way the world communicates.

Symbio brings together everything needed to deploy and manage modern communication services. Our platform delivers the full communication stack, from carrier infrastructure to enterprise collaboration, across multiple Asia-Pacific regions.

Symbio’s products power calling and messaging for government and enterprise, software platforms, global telecoms, and much more.

Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 3 countries and employs over 500 staff worldwide. Symbio was founded in Sydney in 2002 and is listed on the Australian Stock Exchange.

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