Client Service Coordinator

**About Us**

Adachi Disability Services is committed to providing the best quality care to our clients. We take pride in the services we provide in the community to support people living with disability. We provide customised personal care, home help and specialist nursing services to people in their homes, workplaces, and schools.

This is a fantastic opportunity to make a significant difference as a **leader **within the Adachi team; enabling our clients to live independently in their homes, continuing to do what they love for as long as possible.

**About the Role**

Reporting to the Operations Manager, the Client Services Coordinator will work collaboratively with all team members and stakeholders and will be able also to work in a fast-paced environment and handle the daily pressures of the role while also delivering a high-quality service to our clients and direct care team members who support our clients.

**About You**

**What will you do day to day?**
- Managing workforce issues including supervision, performance management, performance improvement plans, coaching and mentoring.
- Managing multiple work sites and teams, including facilitating team processes such as team meetings, training calendars and communicating with large work groups.
- Striving to deliver the highest level of service even during challenges times.
- Develop team KPI’s, analyse outcomes and provide regular reporting.
- Develop and adhere to appropriate Work Health and Safety practices.
- Undertaking other duties as required.
- Complete documentation to ensure compliance with policies and procedures.
- Conduct workplace assessments in accordance with Occupational Safety and Health guidelines.
- Provide leadership and support to direct care employees to promote ongoing development.
- Liaise with General Practitioners, Allied Health Professionals, community organisations and internal clinical care providers to ensure client needs are met and well-coordinated.

**Your skills and experience will include**:

- Experience and understanding of the requirements of a leading community and residential disability service.
- Substantial working knowledge of roster development and implementation within a community setting.
- Leadership experience and the ability to work collaboratively across diverse team.
- Exceptional stakeholder engagement and influencing skills.
- Excellent organisational skills, with the ability to achieve deadlines in a fast-paced environment.
- An understanding of the Disability Sector and the philosophy of person-centred approaches.
- Experience in a similar role in a community services organisation.
- Experience in coordination of teams.
- Ensuring that the organisation's customer service expectations are exceeded in the administration.
- Focusing on a continuous improvement model of working and always reviewing processes and practices.
- Ability to work in a fast-paced environment and works well under pressure.

**You will have**
- Diploma or Certificate IV or higher in Disability, Social work, Social science or related field
- Excellent written and verbal communication skills
- Excellent organisational skills
- Relevant experience in a social service environment
- Willingness to undergo a criminal history check
- Ability to provide proof of Eligibility to Work in Australia
- Fully COVID-19 vaccinated
- Australian work rights
- Current working with children check
- Current Western Australian drivers licence

**What will offer**:

- Permanent Full-time role
- Employee Assistance Program
- An inclusive culture of dedicated, passionate, and professional team members

**Salary**: $30.00 - $35.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cannington, WA: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person