
Membership Services Officer
1 week ago
Full Time
- Permanent
- WFH & WFO - Sydney CBD
- $75k + Super
- Membership & Customer Service Officer
- The Mortgage & Finance Association of Australia (MFAA)
- Full Time
- Permanent
- Hybrid Working Arrangements - WFH & WFO
- Sydney CBD, 2000, NSW
- $75k + Super
**About the client**
The Mortgage & Finance Association of Australia (MFAA) is the Not-for-Profit national peak member organisation for professional mortgage and finance brokers, mortgage managers, and aggregators.
MFAA values are; Customer Experience, Listening, Integrity and Trust, Negotiating, Ethics and Values, Drive for Results, Problem Solving and Innovation Management.
MFAA offers their staff flexible working, professional development, access to the EAP for you and your family, toasty Tuesdays, lunches, celebratory dinners and team building initiatives.
**About the role**
**About the person**
The role requires a personable, proactive, professional, and resilient individual who loves picking up the phone and talking to people. This role would suit an individual who has had previous experience in a role where customer experience and positive outcomes is your main driver. This could be in a face to face or office based role.
**Key Responsibilities**
- Manage all inbound and outbound activities with the small team
- Process membership payments and membership renewals
- Drive a proactive and service-oriented approach to membership growth and retention
- Coordinate enrolments and enquiries to assist members in their professional development
- Proactively stay up to date on the MFAA’s website, collateral, and member services
**To be successful you will have**:
- Experience in customer service or account management
- Excellent written and verbal communication skills
- Ability to promote a diverse range of products and services
- Professional, personable, and motivated with the ability to thrive in a collaborative, team environment
- Understanding or an interest in the Finance industry would be an advantage
- Experience using CRM systems or preferably Microsoft Dynamics
If you are passionate and motivated about enhancing customer experience and enjoy engaging with people within a supportive and collaborative team then this is the opportunity for you to join a NFP member association that makes a real difference to their professional industry.
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