Head of Assistance, Sales

**Role purpose**:
The Head of Assistance, Sales & Distribution is a key senior leadership role within the Sales and Distribution function. The role is responsible for the management of our B2B2C distribution partnerships across Roadside, Home, Easy Living and Appliance Protection. This role focuses on consistently meeting and exceeding budgeted sales targets, client retention, new client referrals, profit improvement, client cross-sell and up-sell and growth initiatives above organic growth for all clients, across all distribution markets. As the Head of Assistance, Sales & Distribution you are a commercially driven leader overseeing a team of Account Managers and Sales Analysts. You are responsible for the development of a productive and sales driven team environment while fostering commitment to the Allianz People Attributes. Part of this role will include enhancing staff engagement and retention while empowering and developing people to deliver exceptional partner experiences every day while meeting revenue and profit targets. This is a key leadership position who is responsible for leading a strong sales function, ensuring reporting, discipline and focus is maintained in all sales areas to ensure the sales pipeline is maximised. As one of the leading providers of Assistance services in market, your role is to be an extension of the brand we represent and drive sustainable and compliant sales practices.

**Key responsibilities include**:
**Financial Responsibilities**
- Management, allocation and monitoring of all sales budgets per sales manager and ownership by manager
- Expense budget management and setting
- Invoicing and payment of expenses
- Price rise management per client
- Sales vs Budget management
- Sales and profit rectification plans vs budget
- Sales YTD forecasting and future analysis against budget
- Profit targets and management of teams tasks to improve profit by client
- Optimisation and conversion increase per partner Ensures new business opportunities are recorded in SalesForce and following pipeline

**Business Results**
- Analyses mistakes and conducts research to identify root causes of complex problems and implements appropriate solutions
- Demonstrates courage in decision making, tackling tough issues
- Seeks out opportunities to enhance efficiency and effectiveness of the business and makes difficult decisions when people, businesses or initiatives are underperforming
- Enhances the business for significantly improved results

**Leadership and Supervision**
- Leads team to exceed Sales targets
- Holds team accountable for meeting goals within defined limits
- Has a clear view of how the different capabilities of team members work together and leverages them to contribute to overall team development
- Leads a high performing team and culture that celebrates success
- Ensure staff learning and development requirements are met in line with operational and human resource strategy

**Sales and Client Management**
- Develop a sustainable sales and growth strategy to meet revenue, profit and strategic business requirements
- Engage in leading edge partnerships to grow Allianz Partners profitable market share through the strategic development of the Assistance product and service offering
- Maximise revenue and operating profit for each client
- Oversee the development and implementation of detailed client planning processes

**Reporting**
- Ensure agreed deadlines are adhered to at all times for reporting for partners and internal stakeholders Oversee the preparation of product presentations, proposals and reports in line with Allianz Partners branding guidelines

**Entrepreneurial Orientation**
- Knows market fundamentals and integrates into regular work activity
- Aware of key profit and cost drivers for Assistance line of business and how they contribute to profitable growth.Works harminmously with key stakeholders in the development and implementation of strategies and campaigns and provide sales advice with the co-ordination of any associated procedures in relation tonew products, services or campaigns

**Risk and Compliance**
- Adhere to the risk management and compliance obligations relevant to each position and comply with policies, processes and training requirements.
- Report and escalate risk and compliance related concerns, issues and failures to management
- Complete required risk management reviews and questionnaires within approved timeframes
- Identify, document and communicate risk and compliance exposures including fraud and corruption in operational areas or departments
- Integrate compliance obligations, risk assessment and the risk management process into business practices

**What you'd bring to this role**:

- Tertiary Qualifications in business, commerce or related disciplines preferred
- Proven success leading large teams
- Previous experience successfully implementing process and people changes
- Ensuring that the expected levels of service are always deliver