Care at Home Hub Manager- Lower Hunter

**Full-Time Opportunity**

**About RFBI**:
Royal Freemasons' Benevolent Institution (RFBI) was established in 1880 to help people in need, today we are an award winning, leading aged care provider with a vision to provide quality aged care services that are accessible to all people and have a positive impact on their lives. With 22 residential aged care villages and 20 retirement villages located across NSW and ACT with complementary homecare services in most of these locations we provide an important and valued service to older community members.

**Position Information**:
We are currently looking for a Home Care Manager to join our team in the lower hunter region of NSW. This role is a permanent full-time position reporting to the Care at Home Operations Manager.

**With this dynamic role, you will work closely with the Care at Home teams to grow the Homecare service and deliver quality services to our clients. This role is responsible for the overall operations of a home care lower hunter region (hub) including supporting the significant growth target for the service by identifying opportunities, marketing and creating a positive reputation in the community. Expected outcomes include meeting financial targets, leading and developing staff, ensuring compliance with State and Federal rules and regulations and standards of service.

**Key Responsibilities**:
Travel Expectation
- equal amounts of time at each office within the region (min 60% travel / out of home office location)
- Oversight of local business performance; (financial & growth),
- Team performance & management, payroll oversight, local recruitment, staff contracts, police checks, identify and support training requirements, all staff issues
- Annual budget creation and management
- Compliance documentation,
- Medicare claims,
- CQI logs,
- formal / business promotional identification, arrangements & attendances,
- TAFE student management,
- Must be part of on call roster,
- Manage brokered services/ outside catchment area review
- In person support of teams currently based in Lake Haven with expected expansion

**Corporate Responsibilities**:

- Actively works within and promotes the desired culture of RFBI ensuring all actions and interactions are conducted in a manner which supports the Vision, Mission and Values of the organisation
- Have an in-depth understanding of the Strategic Plan and contributing to the achievement of the desired deliverables of the Plan
- Abides by and works within the Code of Conduct and RFBI Policies in a way that acknowledges the dignity, culture, values, beliefs and rights of all stakeholders.
- Contributes to the Continuous Quality Improvement process by taking an active part in creating improvement for all stakeholders using the CQI system.
- Promotes safe practice at all times
- Complies with RFBI Risk Management Policies and Procedures as outlined in the RFBI Risk Management Framework.

**What we look for**:

- Minimum 5-years of experience in managing systems, processes, and people.
- Community care, nursing or management background with suitable experience
- Excellent written and verbal communication skills.
- Excellent problem-solving skills
- Business development / sales experience
- Demonstrated partnership management, and development of business relationships.
- Emotional and mental maturity for the establishment and maintenance of good working relationships with client, client’s family, caregivers and administrative staff.
- Experience in effective budget management
- Unrestricted Drivers License
- Must be available to travel regularly throughout the state.

**What’s on offer**:

- Work for one of the best providers in the aged care sector
- Attractive hourly rates, conditions and salary sacrifice options
- A friendly and supportive manager, culture & team
- Opportunities for develop and advance your career
- 17.5% Annual Leave loading
- Salary packaging**Benefits - Increase your package

**Important Information**:

- You must have or be able to obtain a current National Police Check (AFP Code 22) and be willing to undergo a Pre-Employment Functional Assessment to be eligible for the role.
- All applicants must be eligible to work in Australia.
- To be successful you will demonstrate your passion to make a difference in the lives of our clients and to work with them to ensure they receive the highest possible care, tailored to their needs and preferences.

This role will suit someone who would like to further their career in the Aged & Community Care sector and work for an organisation that provides fantastic team dynamics and the chance to make a real difference to our growing aging population.

**Applications Close**: 5 February 2025