Sales and Customer Service Trainer

Deliver impactful training programs for a dynamic sales experience team
- Join an iconic brand built on a human touch with a playful side
- Free gym membership for you and a buddy + discounts with retailers + more

**Who we are**:
There's never been a better time to join Virgin Active We have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.

We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne.

**Your gig:
**Reporting to the Head of Membership, you'll deliver top-notch training to our sales and experience teams nationally, equipping them with the tools, skills and knowledge for success.

**In a nutshell**:

- You'll collaborate with the Head of Membership and People team to create a training calendar.
- You'll organize logistics and venues for smooth training delivery.
- You'll conduct engaging commercial training sessions that embody the Virgin brand.
- You'll analyze training needs to identify skills gaps in the team.
- You'll design and develop effective training materials that add value.
- You'll revise onboarding processes to ensure new starters are job-ready.
- You'll maintain up-to-date training records in collaboration with the People team.
- You'll review team performance with managers to identify areas for improvement.
- You'll support managers in succession planning and coaching strategies.
- You'll evaluate training effectiveness and provide ongoing coaching to team members

**About you**:

- You have 3+ years of sales and retention training experience in the health club, retail or hospitality industry. A+ for you.
- You have aligned experience. You know what it's like to work with a high profile consumer brand. You are connected to our purpose of inspiring people to live an active life.
- You're comfortable travelling to our clubs around Sydney and Melbourne.
- You are people-focused. You get a kick out of getting people to those aha moments. You're patient, level-headed and cool under pressure. Teaching sales teams new techniques and mentoring others comes naturally.
- You are self-assured. You write well. You speak eloquently. You can explain just about anything to anyone and you're comfortable thrust into the limelight. You love to inspire.
- You are driven. You love developing others. You pride yourself on knowing how training is designed to get the best results. You're comfortable managing your time and can be counted on to successfully reach goals.
- You have a can-do approach. You think on your feet. You're cool with ambiguity and you roll with the punches when things change. You're motivated to find solutions. You easily move between competing priorities on the go.

**What we offer you**:

- A brand built on a human touch with a playful side
- A culture that's all about inspiring people to live an active life
- A free membership for you (and your buddy) to workout at our clubs
- Discounted personal training
- Special deals with our retail and service partners
- Work/life balance with flexible options
- Paid parental leave to spend time with your new little human
- Regular personal and professional development
- Confidential 24-hour support via our employee assistance program
- We like to be normal, not formal