Claims Consultant

2 weeks ago

Sydney, Australia Insurance Australia Group Full time

**The Role**

Claims Consultants are responsible for the management of claims activities required to process claims within expected delivery timeframes and delivering effective and consistent customer service whilst minimising costs to Coles.

The roles will be predominantly Work from Home but based from the IAG Sydney CBD office. To be able to work from home you will be required to have a designated work area and a fixed internet connection.

**Key Responsibilities**
- Manage claims within designated authority limits and in accordance with

Coles Claims principles to meet customer expectations and service level

Targets
- Handle inbound and outbound calls
- Deliver to customer service standards including the management of customer complaints
- Liaise with all relevant parties to provide regular updates on the progress of claims

and leverage the expertise of specialist claims teams and other key stakeholders
- Live the performance behaviours and demonstrate the Coles ways of working

to create an inclusive and flexible approach to managing Coles Claims

outcomes
- Identify and escalate opportunities for continuous improvement in processes

**Skills & Experience**
- Customer oriented with strong communication skills.
- Previous work experience in a customer facing, service-oriented role
- Able to work collaboratively within a team environment
- Prior exposure to insurance claims handling systems, processes and procedures
- Sound computer literacy

**About Us**
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**Ready for anything? Let’s Talk.**

***

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

IAG Culture story

  • Motor Claims Consultant

    5 days ago

    Sydney, Australia Advent Claims Australia PL Full time

    **About Us** Advent Claims Australia is a trusted **Third Party Authority (TPA)** representing one of the world’s leading vehicle fleet organisations. As we enter an exciting growth phase, we are seeking a motivated and experienced **Motor Recovery / Settlements Specialist** to join our friendly, professional team in Sydney's CBD. **What We Offer** -...

  • Motor Claims Consultant

    1 week ago

    Sydney, New South Wales, Australia Advent Claims Australia PL Full time $2,782,960 - $4,629,176 per year

    About UsAdvent Claims Australia is a trusted Third Party Authority (TPA) representing one of the world's leading vehicle fleet organisations. As we enter an exciting growth phase, we are seeking a motivated and experienced Motor Recovery / Settlements Specialist to join our friendly, professional team in Sydney's CBD.What We OfferCompetitive remuneration...

  • Claims Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Crawford and Company Full time $60,000 - $120,000 per year

    About the OpportunityWe are seeking a seasoned Claims Consultant, ideally with experience in motor settlement and/or recovery claims (experience in property claims would be a bonus), where you will form part of an integral team of experienced Claims professionals, delivering a high quality of service to our customers. You will be confident in assessing the...

  • Claims Consultant

    7 days ago

    Sydney, New South Wales, Australia Talent Connect Australia Full time $60,000 - $90,000 per year

    We are seeking a professional and customer service focused Claims Consultant/Administrator to provide a superior level of assistance to their team and stakeholders. Based in Sydney CBD, this is a great place to work where everyone is treated fairly and with respect. You will be provided with exceptional support through training and ongoing development.Some...

  • Claims Consultant

    2 weeks ago

    Sydney, Australia Marsh Full time

    **Claims Consultant** **What can you expect?** An opportunity has arisen for a **Claims Consultant** to join our **NSW Public Sector claims team**, based in Sydney. You will handle a portfolio of general insurance claims for government clients, with a focus on liability claims. More specifically, you will be responsible for: - End to end management of a...

  • Claims Consultant

    2 weeks ago

    Sydney, Australia TAL Full time

    **Job Description**: The Claims Consultant is responsible for the proactive management of a portfolio of life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements. A key focus of this...

  • Claims Consultant

    7 days ago

    Sydney, Australia TAL Full time

    **Company Description** - Flexible work arrangements - Full time, permanent contract - Low claims numbers - Collaborative team with supportive leadership - Sydney CBD office with an-site fitness centre Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and...

  • Claims Consultant

    3 days ago

    Sydney, Australia Gallagher Full time

    **About us**: Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced,...

  • Claims Consultant

    2 days ago

    Sydney, Australia ClearView Wealth Full time

    Claims Consultant ClearView Wealth Limited is a reputable growing Life Insurer listed on the **ASX.** As our business continues to grow, we are seeking experienced Claims Assessors to join our team. Your role will involve delivering a personalised and empathetic service to all Life Customers, taking charge of the efficient management and assessment of Life...

  • Claims Consultant

    3 days ago

    Sydney, Australia Gallagher Full time

    **About us**: Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced,...