Claims Consultant

2 weeks ago

Sydney, Australia Insurance Australia Group Full time

**The Role**

Claims Consultants are responsible for the management of claims activities required to process claims within expected delivery timeframes and delivering effective and consistent customer service whilst minimising costs to Coles.

The roles will be predominantly Work from Home but based from the IAG Sydney CBD office. To be able to work from home you will be required to have a designated work area and a fixed internet connection.

**Key Responsibilities**
- Manage claims within designated authority limits and in accordance with

Coles Claims principles to meet customer expectations and service level

Targets
- Handle inbound and outbound calls
- Deliver to customer service standards including the management of customer complaints
- Liaise with all relevant parties to provide regular updates on the progress of claims

and leverage the expertise of specialist claims teams and other key stakeholders
- Live the performance behaviours and demonstrate the Coles ways of working

to create an inclusive and flexible approach to managing Coles Claims

outcomes
- Identify and escalate opportunities for continuous improvement in processes

**Skills & Experience**
- Customer oriented with strong communication skills.
- Previous work experience in a customer facing, service-oriented role
- Able to work collaboratively within a team environment
- Prior exposure to insurance claims handling systems, processes and procedures
- Sound computer literacy

**About Us**
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**Ready for anything? Let’s Talk.**

***

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

IAG Culture story

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