B2b Service Specialist

**About Woolworths Group**

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

We have an exciting opportunity for a passionate and driven B2B Service Specialist to join our team Your primary focus will be to ensure and uplift the operational Primary Connect service levels to support the B2B ecosystem partners.

**A typical day would involve**:

- Overall responsibility for the Primary Connect service levels provided to B2B partners including Australian Grocery Wholesalers (AGW), MetroGo, Woolworths International (exports), PFD and Greenstock
- Create and embed scalable operational service performance
- Liaising with freight forwarders, Woolworths DCs/Hubs, 3PLs, Transport teams and key customers.
- Proactive service management, including stakeholder engagement and resolution of service failures with root cause analysis and embedded corrective actions
- Champion partners within Primary Connect, including 3PLs, to increase profile and buy in
- Operational planning with 3PL’s, replenishment teams and customers for events and peak periods
- Periodic Service Level, Carton Accuracy and Delivery On Time reporting
- Provision of service insights
- Support of the creation and implementation of Wholesale analytics

**We are looking for someone with**:

- 3+ years Supply Chain operational experience
- Experience working within large organisation with multiple divisions
- Ability to create effective relationships and influence both customer and operational leadership
- Excellent customer communication and influencing skills
- Ability to identify root cause and create effective case for change
- Ability to work in ambiguity and create time bound outcomes
- Business acumen

**What’s in it for you?**
- Join Australia’s largest retail organisation where there is ample opportunity to develop and grow your career for life
- Having a career with us means you are joining one of LinkedIn’s Top 25 Companies Australia 2021 and we are recognised as a WGEA Employer of Choice for Gender Equality, Work180 Endorsed Employer for all women along with Australian Workplace Equality Index for LGBTQ workplace inclusion
- Ability to bring your whole self to work and access wellbeing benefits that centre on your mental, financial, social, physical and community health
- Our team believes in building partnerships through collaboration, transparency and trust
- Team benefits include access to discounts in our supermarkets and liquor partners, novated leases, share purchase plans, reduced insurance products, entertainment, theme parks, cinemas, lifestyle and other attraction discounts

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.