Home Finance Specialist

4 days ago

Hobart, Australia MyState Limited Full time

**Are you looking to kick start your career in lending?**

We have a rare opportunity to join our Internal Home Lending & Insurance Team in a Home Finance Specialist - Support role.

In this role you will provide day to day support to our team and existing customers, whilst helping them achieve their financial goals.

Communicate and build relationships with internal & external stakeholders, Credit, Operations, and our Settlement teams.

**Key Accountabilities**:

- Manage workflow through the team inboxes
- Participate in the effective delivery of MyState’s products and services by developing and maintaining ongoing relationships with customers.
- Provide limited direction and coaching support to other staff.
- Act as first point resolution for customer complaints.
- Ensure compliance with internal and external complaint handling procedures and timeframes as per regulatory guidelines.
- Manage workflow in an effective manner to meet productivity and service requirements.
- Achieve outstanding service level standards for all aspects of internal and external customer satisfaction.
- Ensure quality-lending services are delivered to customers
- Actively lead or participate in specific projects as designated.
- Operate within the FSRA compliance and regulatory framework and be bound by all compliance matters that may evolve from internal and external sources, including all relevant legislation and regulations, My State policies, procedures, protocols, and requirements.
- Live the MyState values

**Qualifications and Experience**:

- At least two years’ experience in a position that directly relates to the sales and relationship function.
- Hold a DLA level of 2 or the ability to obtain.
- FSR Tier 2 accreditation - General and Insurance or the ability to obtain
- Demonstrated knowledge of industry codes of practice and legislation including FSRA, Privacy Act, Consumer Credit Code, EFT, and FTRA legislation

**About us**

Oh hi We’re MyState. You might know us as Tasmania’s local bank, but our group also includes TPT Wealth.

Now employing over 350 people and offering products and services all around Australia, MyState Limited is growing really quickly, both in and outside of Tassie. It’s a really exciting time to join our team.

We’re determined to do things in way they’ve never been done before, and make a real difference in the lives of our customers.

We know we’re better when we’re in this together and only win when our people, customers and community win too.

Our strategy is bold and brave, and we’re growing really quickly. That means lots of failing, learning, and trying again. It takes energy and courage to chase the better every day. Does that sound like you? Could you be the next person we’re looking for?

We’re small enough to care (and really mean it), but big enough to make an impact.

The human way to bank, and the human place to work.
- MyState Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for everyone that works with us. All applicants will be considered for employment regardless of their race, religion, gender identity, sexual orientation, age, or disability._

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