Client Success Manager

6 days ago

North Sydney, Australia FCB Group Full time

**What’s on offer in this role?**
- High growth journey with Leaders who are 100% supportive
- Guaranteed career development as you make your mark; mentoring from UK counterpart
- Recognised Employer of Choice; real sense of purpose, values-driven & ‘people first’ mindset

**About the role**
We currently have 6,000+ clients contracted to
**HR Assured **and
**enableHR** and with that, will need to renew the contract to retain the benefits of using our services.

You are responsible for reaching out to clients to conduct effective conversations that influence their decision to continue their core services agreement. Navigating with confidence and empathy, when clients are unhappy or looking to exit early, you will use all your skills as a client success professional to negotiate the sale of additional products and services, beneficial to their business. This is a pivotal role that will drive business success and continue our year-on-year growth.

We want you to be at your operational best, so comprehensive training will be provided including exposure to your counterpart from our UK parent company, along with a structured career path, we guarantee a fun, supportive, collaborative and challenging work environment.

**Does this sound like you?**
- Natural and brilliant provider of solutions to clients
- Thrive in a sales and retention environment, beating targets, solving problems &making customers happy
- Natural rapport builder of professional relationships
- Intelligently understand, and with empathy, the challenges of the client
- Solutions provider with a consultative manner
- Handle objections/rejections with ease and see this as just the next hurdle to jump
- Collaborative team player with impeccable communications skills
- Focused, determined & highly organised to juggle and plan multiple task

Ideally you will have picked up these skills in a similar role of retention, renewals. account management, sales, or similar client interactive role, in a business-to-business (B2B) environment. This experience will be key to assisting you in being successful in this role and working within the wider FCB group.

**Who is FCB?**
FCB is a specialist workplace compliance solutions provider, known for its strengths in delivering employment and industrial relations services and technology across Australia and New Zealand.

The company is made up of six (6) core businesses that fit together and complement each other in providing a comprehensive compliance solution for our incredible clients. Our team of workplace relations lawyers and consultants provide a suite of solutions spanning legal services, HR consulting, contracting and management, migration services, as well as HR technology solutions.

**What’s it like working for us**
As a values-driven organisation we pride ourselves on operating under four (4) core values:

- Inspired & Innovative, Exceed Expectations, Relationships Matter and We’re Better Together_. We ensure that these values are embodied by every employee, every day.

You will also have access to:

- Active Social Committee who regularly organise fun events including charity support drives & fitness challenges
- Employee Assistance Program
- Mentoring Program
- Flexible Working Policy
- Paid Parental Leave Policy
- Volunteer Day
- Access to hybrid working model

**How to apply**
- Applications from recruitment agencies will not be considered. Applicants must be legally permitted to work in Australia on an unrestricted basis._

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