
Client Success Manager
21 hours ago
**What’s on offer in this role?**
- High growth journey with Leaders who are 100% supportive
- Guaranteed career development as you make your mark; mentoring from UK counterpart
- Recognised Employer of Choice; real sense of purpose, values-driven & ‘people first’ mindset
**About the role**
We currently have 6,000+ clients contracted to
**HR Assured **and
**enableHR** and with that, will need to renew the contract to retain the benefits of using our services.
You are responsible for reaching out to clients to conduct effective conversations that influence their decision to continue their core services agreement. Navigating with confidence and empathy, when clients are unhappy or looking to exit early, you will use all your skills as a client success professional to negotiate the sale of additional products and services, beneficial to their business. This is a pivotal role that will drive business success and continue our year-on-year growth.
We want you to be at your operational best, so comprehensive training will be provided including exposure to your counterpart from our UK parent company, along with a structured career path, we guarantee a fun, supportive, collaborative and challenging work environment.
**Does this sound like you?**
- Natural and brilliant provider of solutions to clients
- Thrive in a sales and retention environment, beating targets, solving problems &making customers happy
- Natural rapport builder of professional relationships
- Intelligently understand, and with empathy, the challenges of the client
- Solutions provider with a consultative manner
- Handle objections/rejections with ease and see this as just the next hurdle to jump
- Collaborative team player with impeccable communications skills
- Focused, determined & highly organised to juggle and plan multiple task
Ideally you will have picked up these skills in a similar role of retention, renewals. account management, sales, or similar client interactive role, in a business-to-business (B2B) environment. This experience will be key to assisting you in being successful in this role and working within the wider FCB group.
**Who is FCB?**
FCB is a specialist workplace compliance solutions provider, known for its strengths in delivering employment and industrial relations services and technology across Australia and New Zealand.
The company is made up of six (6) core businesses that fit together and complement each other in providing a comprehensive compliance solution for our incredible clients. Our team of workplace relations lawyers and consultants provide a suite of solutions spanning legal services, HR consulting, contracting and management, migration services, as well as HR technology solutions.
**What’s it like working for us**
As a values-driven organisation we pride ourselves on operating under four (4) core values:
- Inspired & Innovative, Exceed Expectations, Relationships Matter and We’re Better Together_. We ensure that these values are embodied by every employee, every day.
You will also have access to:
- Active Social Committee who regularly organise fun events including charity support drives & fitness challenges
- Employee Assistance Program
- Mentoring Program
- Flexible Working Policy
- Paid Parental Leave Policy
- Volunteer Day
- Access to hybrid working model
**How to apply**
- Applications from recruitment agencies will not be considered. Applicants must be legally permitted to work in Australia on an unrestricted basis._
-
Client Success Manager
2 weeks ago
North Sydney, Australia Gartner Full time**Description**: **About the role**: Are you an experienced Client Success Manager who is great at cultivating relationships with C-suite executives and their teams? Are you passionate about technology and comfortable working in a target driven environment? You’ll be part of a fast-paced, dynamic team providing the highest level of client support to...
-
Client Success Manager
1 week ago
North Sydney, Australia Gartner Full timeAbout the role: The Client Success team focuses on client service and retention versus business growth and development. Associates have an assigned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client’s business priorities and identify the most effective...
-
Client Success Manager
2 weeks ago
North Sydney Council, Australia Coldbuster Floor Heating Full timeClient Success Manager – Health Industry, Property Developments and Project Home Builders Coldbuster Floor Heating is a fast growing, family-owned and operated business operating throughout Australia.Located in a comfortable office/warehouse in Frenchs Forest, we pride ourselves on our great reputation and running a team with dedication and friendliness.We...
-
Client Success Manager
15 hours ago
North Sydney Council, Australia Fiserv Full time $120,000 - $130,000 per yearCalling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...
-
Client Success Manager
3 weeks ago
North Sydney Council, Australia Gartner Full timeOverviewJoin or sign in to apply for the Client Success Manager role at GartnerThe Client Success team focuses on client service and retention versus business growth and development. Associates have an assigned portfolio of clients with whom they partner, ensuring each client receives value far exceeding their investment in Gartner services. They surface the...
-
Client Success Manager
3 weeks ago
North Sydney Council, Australia Gartner Full timeOverviewJoin or sign in to apply for the Client Success Manager role at GartnerThe Client Success team focuses on client service and retention versus business growth and development. Associates have an assigned portfolio of clients with whom they partner, ensuring each client receives value far exceeding their investment in Gartner services. They surface the...
-
Client Success Manager
2 weeks ago
North Sydney Council, Australia Gartner Full timeAbout the role:The Client Success team focuses on client service and retention versus business growth and development. Associates have an assigned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client's business priorities and identify the most effective...
-
Client Success Associate
6 days ago
North Sydney, Australia Gartner Full timeAbout the role: The Client Success team is a critical component of Gartner’s goal to help clients achieve their mission-critical priorities. Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role is to support and guide our clients in achieving their objectives...
-
Client Success Manager
1 week ago
Sydney, Australia Intellect Full timeAs part of the Client Success team, you will be working directly with the Client Success Analysts, Client Success Operations in supporting our corporate clients in an effective rollout and implementation of Intellect as their mental health benefits solution. In this role, you're excited by engaging with clients, using data to drive insights into actions, and...
-
Client Success Manager
21 hours ago
Sydney, Australia Avetta, LLC Full timeSUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...