Enrolments Officer

2 weeks ago

Melrose Park, Australia Mini Masterminds Full time

Are you ready to embark on an exciting journey in the world of early childhood education? Mini Masterminds, a leading childcare brand, is seeking a vibrant and highly organized Enrolment Officer to join our dynamic team. If you're passionate about helping families discover the perfect educational environment for their little ones, this is the role for you

As an Enrolment Officer, you'll be at the forefront of our mission to provide exceptional care and education to young minds. You'll play a pivotal role in ensuring a seamless Enrolment process for families, while building strong relationships with parents and guardians. Get ready to make a real impact and be part of something extraordinary

**Responsibilities**:

- Enrolment Management: Take charge of the entire enrolment process, guiding families through our incredible programs, occasionally conducting engaging facility tours, and sharing our unique policies that set us apart.
- Admissions Assistance: Become a trusted source of support for parents, answering their questions, alleviating their concerns, and providing guidance throughout the enrolment process.
- Records Management: Keep our enrolment records in impeccable order, ensuring they are always up to date with student information, medical records, and emergency contacts.
- Parent Communication: Build lasting relationships with parents and guardians, communicating exciting enrolment updates, program changes, and important dates in a warm and informative manner.
- Database Management: Utilize cutting-edge enrolment management software to track enrolment data, generate insightful reports, and identify trends that empower us to make informed decisions.
- Collaborative Approach: Work closely with the Centre Director and our passionate team members, fostering seamless enrolment processes and creating a unified experience for families.
- Compliance: Be the champion of compliance, ensuring that all relevant regulations and guidelines governing enrolment processes and data protection are strictly adhered to.

Qualifications:

- Education and Experience: A bachelor's degree in a related field, such as education, child development, or business administration, is preferred. Previous experience in enrolment management or customer service will give you a head start.
- Exceptional Communication Skills: Harness your outstanding verbal and written communication skills to create meaningful connections with parents, staff, and management.
- Organization and Attention to Detail: Bring your superpowers of organization and attention to detail to the forefront, maintaining meticulous enrolment documentation and accurate records.
- Customer Service Orientation: Show off your remarkable customer service skills, greeting families with warmth and empathy, and turning concerns into smiles and lifelong relationships.
- Technology Proficiency: Embrace the power of technology, displaying proficiency in enrolment management software, databases, and the Microsoft Office Suite.
- Adaptability: Thrive in a fast-paced environment where priorities change, and multitasking is the norm. Adaptability is your secret weapon
- Confidentiality: Guard the secrets entrusted to you, demonstrating the utmost respect for the confidentiality of student and family information.

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