Technical Service Desk Manager

13 hours ago

Sydney, Australia HOLT EXECUTIVE Full time

New South Wales, Sydney, Australia
- $140000 - $160000 per annum, Benefits: Annual Bonus + Pension + Benefits
- Permanent
- V-32073

Holt Executive are currently partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment in their latest network infrastructure, they are at the forefront of space and satellite innovation.

They require a Technical Service Desk Manager - SATCOM to manage and support the Technical Service Desk which supports customers’ telecommunications needs. This includes receiving and actioning customer standard service requests, responding to service incidents and outages to diagnose faults and restore services, maintaining customer facing IT services, as well as testing and preparing satellite terminal hardware for field operations.

**Key Responsibilities for the Technical Service Desk Manager - SATCOM**:

- Leading the Service Desk function with a strong focus upon delivering best practice service desk support, driving incident and request management to meet SLAs.
- Promoting a strong ethos of customer satisfaction through responsive, professional, informative and considered interaction with clients across all medium.
- Recruitment of individuals who possess the relevant mix of technical, interpersonal and motivation to drive the service forward and develop their onward career.
- Creating, implementing and executing a comprehensive induction programme for new employees, ensuring that individuals are fully conversant with the requirements of the role and able to demonstrate readiness to work with appropriate levels of supervision.
- Striving for continual service improvement in all aspects of the service desks operations, promoting a highly structured approach to identifying, reviewing issues and taking corrective actions to avoid future repetition.
- Driving the monitoring and proactive response to events to minimise impact upon services and clients. Ensuring tickets are proactively administered and updated appropriately to reassure stakeholders that resolution is actively progressing.
- Ensuring documentation is proactively managed, maintained and reviewed to accurately reflect current best practice in terms of technical and customer knowledge.

**Essential Knowledge and Skills required by the Technical Service Desk Manager - SATCOM**:

- Significant experience of managing a small to medium multi-site technical service desk.
- Whilst this is not a technical role a broad technical knowledge would be advantageous.
- Previous experience in a Managed Service Provider environment, supporting multiple infrastructures.
- Focus on customer care and promoting a customer centric approach.
- The ability to take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements.
- Both a user and service focused approach by taking ownership and accountability of escalated issues raised and creating resolutions to deliver an excellent support service.
- Hold or be able to hold an Australian Security Clearance.

**for this position**:

- Your name:
Telephone or mobile number:
Job Title:
Job Reference:
Message:
You must Upload a CV:

- Accepted files format are:.pdf,.doc,.docx,.txtOne of our consultants will be in touch shortly.

We update the website daily, so visit again if you'd like to view details on new and exciting jobs.

We look forward to working with you.

Holt Executive.

  • Technical Service Desk Manager

    6 days ago

    Sydney, Australia HOLT EXECUTIVE Full time

    New South Wales, Sydney, Australia - $150000 - $160000 per annum, Benefits: Annual Bonus + Pension + Benefits - Permanent - TT113 Holt Executive are currently partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment in...

  • IT Service Desk Manager

    13 hours ago

    Sydney, Australia Richard Crookes Constructions Full time

    Australian, family-owned, construction company - Permanent Position | Artarmon Based - It is exciting times within RCC & we would love you to be a part of it! **Role** *** Our talented internal IT team continues to grow; offering an opportunity for a hands-on Service Desk leadership role responsible for the management of IT support services to RCC staff...

  • Service Desk Supervisor/ Technical Lead

    14 hours ago

    Sydney, Australia NSW Government -NSW Education Standards Authority Full time

    **Service Desk Supervisor/ Technical Lead** NSW Education Standards Authority (‘NESA’) was formally established on 1 January 2017 to improve quality teaching and student learning across all schools and school sectors. It is responsible for the curriculum, assessment, teacher accreditation and regulatory standards in NSW schools, and accreditation of...

  • Service Desk Manager

    2 weeks ago

    Sydney, Australia Sharp & Carter Full time

    Permanent position - $120k - $125k + super - Alexandria location **The Role** As Service Desk Manager, your duties will involve overseeing systems management, incident management as well as infrastructure monitoring and administration. You will also serve as an escalation point for the service desk, including: desktop, network & server support....

  • Service Desk Lead

    4 days ago

    Sydney, Australia humm Full time

    **hummgroup (ASX-HUM) **is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of...

  • Service Desk Manager

    1 week ago

    Sydney, New South Wales, Australia NSW Government Full time $149,739 - $173,174 per year

    Office of the Director of Public ProsecutionsProsecution Officer (Administrative) Level 7Ongoing, fulltime$196,278. Package includes salary ($149,739 - $173,174 p.a.), employer's contribution to superannuation and annual leave loading.Leadership roleAbout usThe Office of the Director of Public Prosecutions (ODPP) is the independent prosecuting authority...

  • IT Service Desk Analyst

    6 days ago

    Sydney, Australia Novotech Asia Full time

    Novotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives. Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical trial performance across all clinical trial phases and therapeutic areas. Our people are critical in...

  • IT Service Desk Analyst

    2 weeks ago

    Sydney, Australia Technology People Australia Full time

    **We are currently recruiting for an additional IT Service Desk Analyst to join the IT Service Desk for a full-time permanent position.** **Role responsibilities**: - Excellent communication skills to interact with staff and management at all levels. - Sound knowledge of IT concepts and standards, along with familiarity with ITIL processes. - Proficiency...

  • Service Desk Manager

    2 days ago

    Sydney, Australia Kaplan Australia Full time

    **26 days’ annual leave, including 1 for your birthday**: - **Permanent full-time role based in Sydney, Brisbane, Melbourne, or Adelaide**: - **Flexibility - work from home and from the office each week** **Role** We have an exciting opportunity for a Service Desk Manager to lead and mentor the support team. You will be responsible for managing and...

  • Service Desk Lead

    4 days ago

    Sydney, Australia Boral Full time

    **The Opportunity** We’re looking for a **Service Desk Lead** to join our IT team and lead a high-performing group of Technical Support Analysts. In this pivotal role, you’ll oversee the daily operations of our service desk, manage escalations and major incidents, and ensure the seamless resolution of service requests. You’ll champion excellent...