Junior Account Manager

2 weeks ago

Gold Coast, Australia Mulpha Full time

**Introduction**:
THE ROLE

Mulpha Australia is one of the country’s most strategic real estate debt and equity investors and leisure, residential and commercial property development and retail and office sectors. We have an amazing portfolio of world class destinations, businesses, luxury properties and products.

Mulpha acquired The Signal Group in 2021. The Signal Group is recognised as one of Australia’s largest staff identification and branded merchandise providers. With local manufacturing and global sourcing capabilities, our established network of companies control a vertically-integrated supply chain, from design and manufacture through to warehousing and supply. We work closely with our clients to develop customised products to showcase the full potential of their brands. We support them with innovative solutions that identify people, recognise their achievements, and help their diverse business grow

The Junior Account Manager will manage a portfolio of clients and look for opportunities for sales growth in the branded merchandise market. This role also provides support to The Signal Group’s sales team.

Key responsibilities will include;
Delivering exceptional customer service to assigned clients
Being responsive to client needs, including resolving client concerns or issues promptly, or
escalating if required
Actively promoting key services and products of The Signal Group
A strong focus on retaining and growing sales from existing clients
Actively looking for opportunities for sales growth with new, existing or past clients
Assisting with the management of reporting systems and databases
Processing and managing client orders accurately and efficiently

YOUR BACKGROUND

Previous sales support, administration, or account management experience
Experience with business process improvements (desirable)
Experience in using CRM and ERP software
Self-driven and organised with strong time management skills
Curious with an enthusiasm to learn and dynamic approach to problem solving
Proactive in learning about and seeking ways to improve processes involved in the role, with a continuous improvement mindset
Maintains a high level of professionalism at all times

**BENEFITS**:

- Hotel and Dining Discounts
- Birthday Leave
- Lifestyle Platform with 400+ retailer discounts
- Salary Sacrificing/Financial Education and benefits
- Career Progression/Mulpha Academy/Study Assistance
- Wellbeing Hub/Healthcare Discounts/Employee Assistance Program
- Free Car Parking/Car Parking Discounts at some of our Offices/Venues

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