Injury Management Specialist

2 weeks ago

Melbourne, Australia Kona and Co Full time

Step into an Injury Management Advisor for a diverse range of clientele
- Hybrid working model with flexible working arrangements
- National Insurance Broker with a Global Presence

**The Client**

Focusing on their customers above all else, our client takes a personal approach to each client to evaluate all aspects of their business, their risks, and their situation in order to truly understand them, and provide valuable advice and outstanding service.

Recognised as one of Australia's leading risk management and insurance brokers providing risk financing, insurance, risk management, and claims management solutions, our client believes in accountability, empowering our people, and delivering market-leading customer solutions.

The office is located in the stunning region of East Melbourne

**The Role**

Reporting to your Head of Workers' Compensation, you will have the perfect balance of autonomy and support to truly step into a specialist claims position and make it your own.

Your core responsibility will be to effectively service a range of clientele across Injury Management and Return-to-Work:

- This is a full-time role based in the East Melbourne office, with a requirement to service our clients onsite primarily in VIC with infrequent travel interstate.
- Your role will include handling the ongoing management of workers' compensation claims and providing technical advice to clients around RTW.
- You will act as the Return-to-Work Coordinator for clients, developing return-to-work plans, managing the insurer to ensure timely claims actions, and assisting in the development of return-to-work programs.
- Implement early intervention and risk management for RTW services
- Participate in Claims Reviews and have high-level knowledge and skills in Claims Management, rehabilitation and return to work
- Develop return-to-work plans that meet statutory and organisational requirements
- Provide strategic claims advice to clients by being a primary point of claims contact. Driving outcomes with the insurers, discussing strategies with the clients, and ensuring agreed actions are confirmed with all parties and implemented

**The Skills & Experience**
- Allied health qualification
- Allied Health background already experienced in Workers' Compensation claims and injury management
- Workcover& or WorkSafe/SIRA accredited RTW qualification or eager to work towards
- Ability to manage multiple and complex physical and psychological claims within tight deadlines
- Exceptional relationship-building skills
- Exceptional communication and negotiation skills
- Previous claims management experience with a broker, workers' compensation insurer, return to work coordinator with an employer or rehabilitation consultant is essential
- A strong understanding of workers' compensation legislation, policies, and procedures is essential

**The Benefits & Culture**
- Well-known, reputable, industry-leading employer
- Professional, collaborative, supportive working culture and senior leaders
- Market-leading competitive salaries and bonus schemes to reward their staff for their contributions
- 2 days work from home per week
- Laptop & Mobile provided
- Potential Annual Bonus, the team is always successful in reaching this

**How to Apply**

This is a fantastic opportunity for an Injury Management Specialist looking to take the next step into a national organisation with an international presence, servicing an array of clients including some of the top ASX-listed organisations.

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