Student and Academic Services Officer

**About the role**

The Student and Academic Services Officer is responsible for providing high quality administrative and services support within the College/Campus across a broad range of academic and student services and administrative functions.

This role is based at the Gold Coast campus.

**General Administrative and support**
- Maintain accuracy of student records and cleanse data for regulatory reporting
- Assist with facilities management (as appropriate)
- Understanding and knowledge of timetabling and exam invigilation
- Participate in team meetings and team development activities
- Coordinate student enrolment and associated activities
- Coordinate student progression, completion and transition processing
- Manage administration and reporting of student and graduate satisfaction surveys and course and teaching evaluations as requested
- Process results, changes to grades, exclusions, probation, awards, and merit scholarship
- Process student and academic form requests for enrolment variations, deferral, withdrawal, change of campus, Academic Integrity Breaches in accordance with Griffith College policies and procedures
- Process students’ variations to enrolment and maintain accuracy of Confirmation of Enrolments (CoEs)

**Staff/Student support**
- Process student requests for replacement documentation
- Coordinate moderation and benchmarking processes across nominated programs with internal and external stakeholders
- Provide administrative support to various academic and student committees
- Assist with College/Campus Orientation, Graduation and student experience activities
- Provide advice to students relating to College/Campus policies and procedures, program progression, transition to University and other student administrative related issues
- Undertake student monitoring and retention activities
- Other duties as required

**Qualifications and Selection Criteria**

**Essential**:

- High level organisational and time management skills
- Proven ability to prioritise tasks to meet competing deadlines with a high degree of accuracy and attention to detail
- Demonstrated effective interpersonal, written and verbal communication skills
- High level computing skills, particularly Microsoft Office and experience in student information systems and/or customer relationship management systems
- Ability to work collaboratively and flexibly both in a team and independently, and in an environment with changing demands

**Desirable**:

- Degree or equivalent work experience
- Work experience in higher education sector, preferably in as part of a busy student administration or student support environment
- Knowledge of government policies affecting international students such as the National Code and Higher Education Standards Act

**What we can offer you**
- A fun and supportive team environment
- First class modern facilities
- Career progression and development pathways
- Collegial and collaborative environment with the aim of academic excellence

**About Us**

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 56,000 aspirational students across our global network each year.

**Diversity and Inclusion**

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

**How to apply**

**Extra information