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Askuon Student Services Officer

2 weeks ago

Central Coast, Australia University of Newcastle Full time

Deliver high-quality, customer-focused services that support students throughout their University journey
- Full time fixed term (until end of Feb ’26) opportunity based at our Central Coast Campuses
- 17% super, generous annual, personal, and life leave, wellbeing programs, health and fitness discounts

**Be challenged and imagine with us**:
As a Student Services Officer, you will provide essential advice and administrative support, ensuring students have access to the information, services, and engagement opportunities they need to succeed.

In this role you will:

- Deliver timely and effective student support services, including admissions, enrolment, and general administration.
- Provide advice on student-related policies, processes, and services, ensuring a seamless experience.
- Support student engagement initiatives that foster belonging, social connection, and academic success.
- This fixed term position is until the end of Feb 2026, is full time and will be located at our Central Coast Campuses on Darkinjung land._

**How will you inspire us?**:
You will have:

- A strong customer service mindset with a commitment to delivering a positive student experience.
- Excellent communication and problem-solving skills, with the ability to engage effectively with students and stakeholders.
- Familiarity with working to and interpreting policy and procedure.

**What we offer**:
The remuneration for this position is from $74,491 to $80,972 plus 17% superannuation and is commensurate with skills and experience.

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

- 17% super and salary packaging.
- Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
- Discounts on private health insurance, gym memberships, software, travel and more.
- A range of support and wellbeing programs.
- For more information on benefits and conditions, please follow this link.

**About our University**:
The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

**About the Unit**:
The domain of Regional Campuses is responsible for the management and delivery of Central Coast Campus operational activities, and for driving engagement with key stakeholders. More specifically, the team provide support to students and academic staff based at Central Coast Campus locations (Ourimbah and Gosford).

**Your next steps**:
Important information before you apply:

- Applications for this position will only be accepted from those with Australian residency or a valid work permit.
- Your resume.
- Completion of an associate diploma level qualification with relevant work-related experience; or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of professional administration experience and education/training.
- Demonstrated excellence in customer service and administration, especially in a high-volume outcomes-based service environment dealing with clients from diverse backgrounds.

**Please upload your Cover Letter**and** response to the requested Criteria as**one** PDF document**. This document should not exceed 2 pages.

Applications for this position will only be accepted from those with Australian residency or a valid work permit.
- We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process._

**Contact Us**:
**Closing date: Wednesday 14 May 2025 at 11.59pm AEST**

**We are excited to be Looking Ahead with you**
- We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do._

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