Scheduling Officer

5 days ago

Gold Coast, Australia Right at Home Full time

**Description**:
**Scheduling Officer - Aged & Disability Home Care**
- Gold Coast South | Full-Time | Office-Based | On-Call Roster (1 in 4)_

Are you highly organised, compassionate, and thrive in a fast-paced environment?
Join Right at Home Gold Coast South as a Scheduling Officer, where your skills will directly impact the lives of those in our community. If you enjoy problem-solving, working with purpose, and being part of a supportive team — we’d love to hear from you.

**About the Role**

We are seeking a full-time Scheduling Officer to join our close-knit office team. You’ll be responsible for coordinating client care services through accurate and timely rostering of our support workers.

This role is Monday to Friday, 7:30 am - 3:30 pm, with on-call duties once every 4 weeks. It offers a fantastic opportunity to grow your career in healthcare administration while working in a values-led organisation.

**Key Responsibilities**
- Coordinate daily and weekly care rosters to match clients with suitable support workers
- Manage changes such as cancellations, urgent shift requests, and staff availability
- Maintain accurate records and compliance with relevant award conditions
- Liaise with clients, families, care workers, and managers to ensure seamless service delivery
- Respond to client enquiries and feedback with empathy and professionalism
- Assist with onboarding new clients and care staff rosters
- Generate reports and support admin tasks to keep operations running smoothly
- Promote Right at Home’s values through every interaction

**About You**

You’re a confident communicator, calm under pressure, and passionate about delivering exceptional service. You’ll also bring:

- Prior rostering/scheduling experience (aged care or disability services highly regarded)
- Strong time management and the ability to manage multiple priorities
- Excellent written and verbal communication skills
- Empathy, patience, and a client-first mindset
- A proactive, problem-solving approach to daily challenges
- Ability to work collaboratively within a dynamic team environment

**Requirements**:

- Australian National Police Check (or willingness to obtain)
- Full working rights in Australia
- NDIS Workers Screen card (or willingness to obtain)
- Sound understanding of aged care or disability support (preferred)
- Familiarity with rostering software (e.g., Visual Care) is an advantage

**What We Offer**
- Competitive pay + on-call allowance (1 in 4 weeks)
- Birthday leave - enjoy your special day off
- A positive, supportive team environment
- Purpose-driven work that makes a real impact
- Access to an online app for managing shifts and schedules

If you're ready to join a compassionate, professional, and forward-thinking team, we’d love to hear from you

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