Scheduling Officer

1 week ago

Gold Coast City, Australia Just Better Care Full time

Overview

Just Better Care provides in-home aged care and disability support services across Australia, empowering individuals to live independently. With over 15 years of experience, we have been dedicated to supporting older adults and people with disabilities to maintain their independence in their own homes and stay connected to their communities. We are currently seeking a Scheduling Officer to join our team in Varsity Lakes.

The Role

The Role: Scheduling Officers play a key role in ensuring seamless service delivery to our customers. As a Scheduling Officer, you will be responsible for coordinating services using a team of community support professionals. Your primary focus will be to provide high-quality operational support, ensuring efficiency, cost-effectiveness, and compliance with organisational procedures.

Duties and responsibilities

- Develop and manage customer service schedules, including service planning, confirmations, and managing short-notice placements and cancellations.
- Prepare and transmit schedules for customer services to support professionals.
- Verify the allocation of support professionals against customer service schedules and investigate any discrepancies.
- Arrange replacement staff to cover leave, planned or unplanned absences, shift changes, and non-compliance services.
- Manage day-to-day service activities, including answering and actioning incoming calls and emails.
- Monitor the implementation of individualised plans for customers to ensure services meet required standards.

About you

- Relevant qualifications in Community Care or Business Administration.
- Previous rostering experience (preferred).
- Strong interpersonal, communication, and negotiation skills.
- Ability to work flexibly to respond to changing customer needs.
- Effective decision-making skills with high attention to detail and accuracy.
- Excellent organisational and planning abilities.

What you will need

- Current criminal record check clearance and Working With Children Check.
- Current Australian Driver’s Licence and access to your own vehicle (preferred).

What we offer

- The opportunity to be part of a supportive and friendly team.
- Hybrid working conditions once training has completed
- Access to our free Employee Assistance Program (EAP)
- Casual Fridays and a regularly stocked snack station

Next steps

If you are interested in joining our team as a Scheduling Officer and becoming part of our caring and professional network, apply today

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