Scheduling Officer

**About Suncare Community Services**
Since 1970, Suncare has remained dedicated to supporting the needs of older and vulnerable people in our local communities. You will be joining a values-based organisation, where our actions reflect our values:
**Innovation | Inclusive | Agile | Respectful | Authentic | Collaborative | Empathetic**
Our customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation. Every Day, our Suncare team is making a difference to real people and making people’s lives betters.
**Suncare Scheduling Officer - what's involved in the role?**
You will provide rosters to Suncare employees and volunteers, ensuring timely communication of any changes to schedules to our customers and employees, ensuring that all customer visits are replaced.
The opportunity is offered as a full-time permanent position, Monday to Friday (8.30am - 4.36pm).
**Your key responsibilities**:

- Work collaboratively with internal and external stakeholders to ensure individuals receive the correct service as per their service agreement and goal and support plan.
- Monitor, review, and verify services provided to each customer on a regular basis, determining quality and effectiveness of services provided.
- Maintain detailed, accurate, and current information on staff skills, scheduling and availability.
- Exceed customer expectations at every enquiry.

**About you**
You have:

- Diploma in Business Administration, Community Development, or related field.
- High level knowledge and/or experience of scheduling within a medium to large human services organisation, and demonstrated understanding of scheduling principles.
- High level customer service skills and telephone manner.
- Excellent time management skills and the ability to manage and prioritise multiple tasks while meeting deadlines.
- Ability to maintain confidentiality.

You will demonstrate:

- Excellent computer literacy in Microsoft Office, have proven experience with database management and have the ability to adapt to changing systems.
- Previous experience in Alayacare will be highly regarded.
- Maturity, responsiveness, the ability to prioritise workloads and meet deadlines and be a flexible team player.
- Industry knowledge in government funding/programs and salary awards pertaining to aged care would be considered advantageous.

**At Suncare our people really are our greatest asset: We offer**:

- Flexible work options
- Salary packaging to increase your take home pay
- Banking benefits and vehicle discounts
- Employee Assistance Program
- Ongoing training and development courses and resources
- Latest technology to support you in your role
- Fitness Passport and health club programs/discounts
- The opportunity to be part of a supportive team in a growth industry

Ready to join our team committed to making people's lives better?
As part of the recruitment process, you may be requested to undertake background checks such as criminal history, pre-employment medical, demerit point/driving history and reference checks. It is a condition of employment for this role for the employee to be, and remain, vaccinated against COVID-19 in accordance with the Queensland Government Health directions regarding mandatory vaccination requirements for in-home and community aged care workers.
Applicants may be requested to disclose any pre-existing illness or injury with may impact on their ability to perform the advertise role. Details are available in section 571 of the Workers Compensation and Rehabilitation Act 2003.

**Job Types**: Full-time, Permanent