Customer Delivery Strategic Planning and Change Manager

Work flexibly across the service region Mango Hill, Morayfield or Maroochydore
- 2-Year Fixed Term Opportunity
- Help shape the future of water services for South East Queensland

**About us**:
Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. We operate on Kabi Kabi, Jinibara and Turrbal Country, proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa. We are a water utility serving one of the fastest growing regions in the country.
We think a pretty good job starts here.

**About the role**:
Unitywater is seeking a strategic and influential leader to take on the role of Customer Delivery Strategic Planning and Change Manager. This is a pivotal position driving the development and execution of a long-term business plan that aligns Customer Delivery with Unitywater’s Strategic Ambition 2030 and our broader People, Sustainability and Customer strategies.
In this highly collaborative role, you will:

- Facilitate the creation of a 5-year business plan and annual rolling programs for Customer Delivery
- Embed a best in class change management practices to support operational excellence
- Provide strategic advisory and early engagement for enterprise-wide transformation initiatives
- Lead and support cross-functional planning workshops to ensure strong alignment across teams
- Drive continuous improvement, innovation, and operational efficiency

This is a rare opportunity to lead the change that enables water and sewerage services to grow sustainably with our communities.

**About you**:
Our One Unitywater behaviours - **Create the Future, Care Together, and Own It** - define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

- Tertiary qualifications in business, engineering, change management, project management or a related field
- Proven experience in strategic planning and change leadership in a utility or asset-intensive environment
- Strong understanding of Operations and Maintenance functions in large, complex organisations
- Demonstrated success leading transformation programs and embedding change
- Exceptional stakeholder engagement and communication skills
- High-level capability in financial and performance tracking, project management, and continuous improvement

You are a visionary thinker who thrives in dynamic environments and takes ownership of outcomes that truly matter.

**Working at Unitywater**:
As a Unitywater team member you will enjoy a range of benefits:

- **Flexibility**:We value flexibility and support work-life balance with hybrid and flexible working, purchased annual leave and access to floating public holidays. Tell us what this looks like for you
- **Wellbeing**:We offer several initiatives to support your wellbeing, such as discounted private health insurance, salary packaging, employee assistance program, and access to retailer discounts and benefits.
- **Learning and Development**:We offer a range of opportunities to feed your curiosity such as: Walk on Country experience, study assistance, and access to a dedicated learning program and professional memberships.
- **Extras**:We invite you to join our dedicated employee networks focused on First Nations Reconciliation, LGBTIQ+, CALD, Gender, Life Stage diversity, and Accessibility.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We are committed to a workforce that reflects the diversity of the community we serve and fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.

**Additional information**:

- We are proud to be recognized as an employer of choice for women by **WORK180**.
- We are proud members of **Pride in Diversity** and **Australian Disability Network**.
- We are a **2025 Circle Back Initiative Employer** - we commit to respond to every applicant.

**How to apply**:
If you’re successful we will need you to undergo a few checks. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.

**Applications close**: Sunday 6th July 2025
- Unitywater respectfully acknowledges the Traditional Custodians of the lands and waterways in which we live, work and operate, the Kabi Kabi, Jinibara and Turrbal peoples. We honour their enduring connection to these places and their deep cultural, spiritual and environmental knowledge and stewardship over the waterways that sustain us all. We pay our deepest respects to Elders past and present, who hold the wisdom, traditions and stories of their people._