Customer Success Manager

1 week ago

Melbourne, Australia S2M Digital Full time

**Job Type**:

- Full Time**Location**:

- Melbourne VIC**Classification**:

- Sales & Account Management**Sub Classification**:

- Key Account Manager**Reference #**:

- 3552982a**Contact Name**:

- Natalia-
**Salary**:

- $90,000.00 - $110,000.00 YearThis is an exciting opportunity to work with an exceptionally talented and passionate team recognised as the thought leaders in their field.

You’ll learn, contribute, mentor, and laugh with a dedicated team of people all pulling in the same direction. Your ideas will get heard, you’ll feel part of a team, you’ll have passionate debates and do the best work of your career so far.

Even better, you’ll do it in a safe, inclusive, and diverse environment where you can just be yourself. With unlimited training & development opportunities this is truly a career defining role.

The company culture is **high-performing yet relaxed.**

**The Role**

In this multidisciplinary role, you will take full accountability for the long-term success of customers, maintaining relationships with strategic stakeholders and optimising the value exchange throughout the entire customer lifecycle.

Impeccable commercial discipline, high energy and a passion for technology enabled value creation will arm you with the skills and passion to help take this incredible business to the next level of success.

Each and every client is different, which means it is critical that the Customer Success Team understands, defines and captures the value that the product delivers and guides customers towards their individual business outcomes through solutions and the value they bring.

Desired outcomes and attiributes
- Achieved renewal rates of 98%
- Has worked to renewal / Churn targets before and reached them
- Achieved Expansion Rate of 10%+
- Has worked to expansion targets before and reached them
- Managed escalations to resolution
- Managed up to $2M ARR in a tech B2B platform
- Has had responsibility for a portfolio of customers
- Ability to think on feet
- Ability to engage with high level stakeholders (GC’s)
- Ability to spot, define and qualify opportunities for growth
- Commercial Acumen

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