Product Coordinator

Let’s talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about Diversity, Equity and Inclusion

Let’s talk about this role

As the Product Coordinator, you will play a key role in connecting our Product team with frontline consultants and client managers, ensuring engagement and delivery in the product design and change processes, education and training in product design principles and terms.

This role supports the accuracy of our product knowledge management processes and policies, ensuring clear, concise and timely information is available across the business within key systems, policies, processes and to ensure a positive member and client experience.

You will provide a sophisticated analytical approach to the resolution or remediation of any compliance issues or product rectification projects, ensuring a positive outcome for the member, client, and business. This role also supports the Product Manager - Operational Excellence in the implementation requirements of the annual PPC process and operationalising of new products and product changes.

Let’s talk about you

You’re an experienced Product Coordinator with the ability to manage multiple stakeholder requests within a complex and fast paced environment. You have the ability to think laterally ‘outside the square’ to identify opportunities for improvement and have a flexible and positive work approach.

You are comfortable leveraging your written and verbal communication skills to engage with stakeholders at all levels and possess highly developed time management and organisational skills with the ability to multi-task.

We’re looking for:
- A passion for and track record of delivering results for continuous improvement initiatives / projects- Highly developed analytical and interpretive skills- Strong attention to detail- Ability to challenge the status quo and influence others- Excellent organisational, presentation and communication skills

Let’s talk about working at nib

Our hybrid working approach means our employees work outside of the office for the majority of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib’s approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community through paid leave for volunteering through nib Foundation- Support
- _your better health _- whatever that looks for you - through our nib Well Program and corporate fitness discounts- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
- We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.