Digital Customer Service Team Leader

2 weeks ago

Mount Waverley, Australia Techtronic Industries (TTI) Full time

Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Through an ongoing company-wide commitment to cordless technology, innovation and strong customer partnerships, TTI consistently delivers exciting new products that enhance customer satisfaction and productivity. We are committed to ensuring our people have a great experience at TTI, so in addition to an exciting and challenging role we also provide:

- **Lifestyle**: Hybrid working model to support flexibility.
- ** Personal Development**: Access to Linked In Learning and professional development programs.
- ** Health &Wellbeing**: Paid Parental Leave and Employee Assistance Program.
- ** Discounts &Perks**: Generous discounts on company products.
- ** Social**: Recognition programs and social events to celebrate our team’s achievements.

**What your day-today look like**:

- Working with our people and culture team to drive & influence the recruitment & selection of staff - when necessary.
- Contribute to the design and implementation of Change Programmes and Projects (along with our Operational Excellence team) which impact the contact centre.
- Carry out regular 1:1’s, developing a culture where training and development are seen and understood to be priorities of the team.
- Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
- Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets.
- Work with the Resource Planning team to ensure the most effective resource plans are developed and achieved.
- Ensures targets, SLA’s and KPI’s are continually reviewed, and expectations are met with optimum levels of quality & service delivery.

**What you will bring to the role**:

- Minimum of 5 years’ experience leading and managing a customer service team in the digital space.
- Have an intermediate level understanding of Salesforce & SAP.
- Ability to influence and negotiate with your key stakeholders.
- Strong verbal and written communication skills.
- Strong change and project management experience.
- Strong commercial acumen with a sound understating of financial.

If you enjoy working in a fast-paced environment, please APPLY NOW

  • Head of Customer Service

    2 weeks ago

    Mount Waverley, Australia Techtronic Industries (TTI) Full time

    **Sowho are we?** Techtronic Industries (TTI) is a global organisation and world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. TTI's portfolio includes market leading brands such as Ryobi, AEG, Hoover, Vax, Kango and Empire. We are committed to ensuring our people have a great...

  • Digital Customer Communications Officer

    3 days ago

    Mount Waverley, Australia Employment Plus AU Full time

    Start your career with The Salvation Army today! We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. ABOUT US The Salvation Army is one of Australia’s largest and most-loved charities, helping...

  • Account Coordinator

    5 days ago

    Mount Waverley, Australia BlueScope Full time

    Full-time BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like...

  • Customer Service Agent

    4 days ago

    Mount Waverley, Australia Techtronic Industries (TTI) Full time

    Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling...

  • Contact Centre Team Leader

    6 days ago

    Mount Waverley, Australia I-MED Full time

    As Contact Centre Team Leader, you will play an important role in delivering high-quality contact centre services for I-MED clinics around Australia. You will focus on influencing your team by motivating and coaching your team, helping them to understand I-MED products and services and provide superior customer service and genuine patient care. Leading a...

  • Order Management Team Leader

    2 weeks ago

    Mount Waverley, Australia Techtronic Industries (TTI) Full time

    Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling...

  • Customer Service

    4 days ago

    Mount Waverley, Australia Oshea plumbing Full time

    O’Shea Plumbing - 5 days a week full time for the right applicant - Attractive and rewarding salary for the right applicant - Close to public transport O’Shea Plumbing is a leader in domestic maintenance plumbing, drainage, and gas fitting, we take pride in and guarantee our work. Our family owned plumbing company is looking for a friendly and organized...

  • Digital Sales Professionals

    2 weeks ago

    Mount Waverley, Australia Earn & Learn Full time

    Our client is a fast-growing digital marketing agency based in Melbourne. We are looking for a Digital Account manager with proven experience with SEO, PPC, and Social media marketing. We take pride on achieving remarkable results for our clients, so in short, if you live and breathe digital marketing, then we really want to hear from you! SEO\PPC Manager...

  • Customer Solution Lead

    2 weeks ago

    Mount Waverley, Australia Omron Asia Pacific Pte Ltd Full time

    Work Location: Melbourne **About OMRON and it’s Oceania Operations**: At OMRON, we lead the way in automation and robotics, empowering businesses worldwide through innovative solutions in robotics, IoT, machine vision, control, and safety systems. Backed by over 28,000 employees globally and recognized among the World’s Top 100 Innovative Companies for...

  • Customer Service Consultant

    2 weeks ago

    Mount Waverley, Australia Smart User Full time

    Smart User is the leading company for renewables and energy products in Australia. We've helped over 300,000 members and over 100,000 homes, assisting them to use greener energy for a more remarkable future and reducing carbon footprint. At Smart User, we have a vital purpose and values that challenge us to find the answers to the big energy questions....