Gazetted Vacancy

Ongoing & Non-ongoing Brisbane, Queensland
- APS 5 $80,789 - $86,277
- Greg Weigh (07) 3037 4552

**About the Stream, Group or Branch**:
A career in the Department of Social Services is for people who want to make a real difference to the wellbeing of Australians and their families.

The Department of Social Services (the department) is the Australian Government’s principal source of advice on social policy. We have a deep commitment to improving the social and economic wellbeing of individuals and families in Australian communities. The department administers around one quarter of the total Australian Government budget and focuses effort on vulnerable and disadvantaged individuals, as well as families and communities, including those in regional and remote areas.

The Community Grants Hub (the Hub) works in partnership with government and non-government organisations to embed the department’s mission to improve the wellbeing of individuals and families in Australian communities. The Hub does this by administering community-based grants on behalf of the department and eight other government departments. In 2021-22, the Hub managed over 25,000 grants of over $8.3 billion in value.

The Hub currently employs approximately 1,000 staff located in 15 locations across Australia, including all capital cities where our larger state offices are located.

The Hub is made up of five Branches, each with a specific focus and responsibilities:

- Grant Services Office
- Hub Operations Branch
- State Network Branch
- Health Grants Branch
- Disability Employment Services (DES) Grants Branch

Working in an agile, geographically dispersed team in one of Australia’s leading departments means great career growth opportunities through internal mobility, formal mentoring, access to learning and development programs and more

**Position Description**:
Contract Managers are known in the Hub as Funding Arrangement Managers (FAMs). As a FAM, you will play a critical role to the Hub’s success in ensuring that Government’s funded programs are delivered effectively to support Australian people and communities.

**Working in close connection to service providers and community, you will be the ‘eyes and ears’ of the department as you**:

- engage regularly with funded organisations to ensure that programs are being delivered in a way that is consistent with the requirements of the grant agreement
- build networks and relationships with funded organisations, as well as other key stakeholders such as the not-for-profit community sector, Commonwealth, state and territory governments, local government, peak representative organisations, and research bodies
- gather local intelligence on how programs are being delivered on-the-ground to inform policy development and program re-design.

Training will be provided to assist new staff to perform their role. Occasional travel may also be required.

**Your daily priorities will be to**:

- assess and monitor the performance of funded organisations against agreed objectives, targets and outcomes in the grant agreement
- address instances of poor performance or non-compliance with input from a supervisor to achieve the policy and program outcomes
- build strong relationships with organisations to assist them to deliver their services, and manage issues and risks, generally with higher risk organisation
- proactively identify, document and escalate issues and risks that may impact the funded organisation’s ability to achieve policy or program outcomes
- adhere to standard processes to ensure quality in work and identify improvements
- use various IT systems to monitor and record performance and risk data
- identify local and environmental trends that impact the delivery of policies and programs
- gather and analyse local intelligence to feed back to policy areas on the impact of policies and programs
- maintain knowledge of relevant program guidelines, legislation and policy frameworks.

**Who are we looking for?**

**We want individuals who are**:

- driven to help deliver outcomes for vulnerable and disadvantaged Australian
- positive team members who have a solution focused way of working to achieve results
- strong communicators who are able to deliver clear messages both verbally and in writing
- autonomous and committed to seeing tasks through to completion and to a high quality
- strategic thinkers who provide robust solutions to issues and risks be driven by curiosity and have the ability to seek and acquire information and intelligence.

**Why choose us?**

We are committed to creating a diverse and socially inclusive work environment that reflects the broader Australian community. This is achieved by increasing the diverse representation of employees within the Department, and building positive working relationships that drive key initiatives.

We actively encourage diversity and some of the staff networks we support include:

- Culturally and Linguistically Diverse Committe