Project Administration and Support

APS 4 - $69,905 - $76,103 per annum plus superannuation
- Digital Services Division
- Canberra, ACT

**Who we are**

The Digital Enabling Services Branch provides services that support the operations of the Digital Services Division, and delivery of ICT capabilities that align with modern ways of working. The branch functions include Information and Records Management, ERP Systems, Web Systems, ICT Procurement Hub, ICT Workforce Management, ICT Financial Management, Ways of Working (WoW) Enablement Centre, and the DSD Project Management Office (DSD PMO).

**The Jobs**
The Project Administration and Support officer/s will support the delivery of standardised project management, governance, and assurance activities to the Project Management Competency (PMC) and assist with recruitment activities to support engagement of project administration resources. The DSD PMO team has three main delivery focus areas:
1. Provide ICT project management and project governance services to enable successful delivery of the department’s ICT capabilities; improves and standardises program/project delivery methodologies; actions the Digital Transformation Agency’s (DTA) project reporting requests on behalf of the department by coordinating responses for digital or ICT initiatives with a whole of life budget of >$10m and reporting on the projects overall health and performance; and reports to Executives and other stakeholders on the progress of delivery and outcomes for the DSD project portfolio (setting and monitoring internal metrics on project performance, establishing and monitoring processes of resource and risk management, establishing processes to manage project change, etc).

2. Undertake workforce planning, recruitment, and resource management for the PMC workforce resources (including Program/Project Managers, Project Support Officers, ICT Delivery Managers, Organisational Change Managers, Business Analysts etc).

3. Embed effective Organisational Change Management resources and skills to ensure the successful adoption and usage of ICT capabilities.

The successful applicants will be required to work in a fast-paced environment to:

- provide administrative support to ICT projects and programs and the PMC workforce, through the use of internal systems (JIRA, TechOne, Planning Hub, SharePoint, Azure DevOps, etc) and onboarding of contractor resources (administer network/building/system accesses through eRecruit, Lighthouse, TechOne etc)
- provide procedural, clerical, administrative support, and operational tasks, including management of the group mailbox and Secretariat support to the PMC meetings
- draft documents and correspondence to support technical professionals, team members and stakeholders
- work closely across internal human resource functions to ensure a collaborative approach in the sourcing, recruitment, and onboarding of resources
- work collaboratively as part of a high performing team/organisation, establishing and maintaining effective partnerships with key internal and/or external stakeholders to deliver business outcomes
- support innovation, continuous improvement and learning and development.

**What we are looking for**

**Knowledge and experience**
The successful applicants will have:

- knowledge and experience in administrative and/or recruitment tasks
- demonstrated experience engaging with stakeholders and clients, including technical Subject Matter Experts, and build strong working relationships
- experience collaborating with team members to achieve program, project, and business outcomes
- experience in an ICT environment or digital transformation will be well regarded.

It would be desirable if the successful applicants have:

- demonstrated experience in Administration, Office, Project, or Business Management
- demonstrated experience with Agile methodologies and/or Microsoft Azure DevOps.